Sim not provisioned

[Kiadog32]

I am not able to access my phone due to sim not provisioned.  I can't receive otp/ authentication numbers to login to any banking apps ....

[Rach_H]

Hi @Kiadog32,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your SIM. How long has this been happening for?

Rach

[Kiadog32]

Im not sure as this is the first time ive turned on my UK sim in a few months. Is there anything you can do to fix it?Thanks John 

[Rach_H]

It sounds like your SIM may have gone into hibernation @Kiadog32, so you would need to give our team a call so they can see about reactivating this.

Rach

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.