Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! How do i get my account unsuspended?

Account is suspended for no purchase for 6months, have 3months to call and reactivate it but small problem i cant call for help due to 0 credit. I have no 2nd phone etc to call from a different phone and i had added £10 top-up to try and buy a subscr...

Data pack has not renewed, despite having £10 credit.

My pack was due to renew today, but is staying it hasn't because I don't have sufficient credit. I had the £10 already in my balance, before midnight. This is the first time in years that I've had this problem. I've tried texting AL, BALANCE, going...

Resolved! I've bought a PAYG Sim card, can I receive texts if I don't top it up?

I don't need to pay for this sim card since I already have one. I only need it for gaming accounts to receive codes and play new games with. Although it seems that I need to top up my sim to use it. Do I or can I just leave it as it is?

Moving from PAYG to PAYM

I'm trying to move my EE PAYG SIM to PAYM SIM only contract. I log into my account and then go through the shop to pick the plan that I want. But when I go to my details and log in 'as an existing user' it says I can't be logged in. So how do I do...

How to speak to s

How can I get my pay as you go number on when I can't even contact anyone

Resolved! I have a £1 data pack are 0345 numbers are covered

I have a £1 data pack are calls to 0345 numbers are covered by the free minutes available

Resolved! Been charge my card WITHOUT my permission

Good morningI've been abroad the UK for more than a month and wont be back until march for instance I cancelled any sort of subscription or automatic payment taken from my card, and today I wake up to a Data pack being bought automatically??? I don’t...

Resolved! Active SIM card

I have a SIM card and it is disabled and now I can't call and I can't send messages and I charged it. Now how can I activate it? I haven't charged it in 3 months

Resolved! 5G on Pay as you go

Hi all does the £10 Pay as you go deal with 20GB of data, unlimited texts and 500 minutes include 5G? Thanks.

PAYG SIM phone not working

Hi I have a iphone with an EE sim (PAYG) and I'm finding that we can't call it but I can text it. Any ideas what to do please? Explain it to me like I'm a 5 year old and need help on it lol thanks in advance