Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Tariff plan

I paid 10 pounds per month, but the tariff plan is not changing, please fix it

Resolved! EE staff was being rude to me

I visited the EE store at 98 Long Acre, WC2E 9NR today to ask them help to change my pack because i cannot do so either in my phone app or website. I nicely asked the staff to help me adjust the pack, she took my phone and told me to do it in my app(...

Struggling

I am unable to register a new bank details for some strange reason the app says my EE account is closed and i don't know why

Resolved! cant topup

I’m shocked last month i went 2 weeks without data because their phone line was down.. and now the app is having issues and now i can’t pay to top up as i’m now out of data. Honestly considering leaving EE they’re never reliable.

Resolved! Help with a refund

Someone help please accidentally bught a £15 subscription SIM card instead of a data pack, to top up. And now it’s saying it’s being delivered and I can’t refunded it dose anyone know how I can get the money back and cancel the order??

Resolved! how to chan packs

How to change my packs from 50GB to 25GB

Resolved! Need code for 20£ pack

Hi. Can anyone give me the Code for that pack? I just topped my account to I need a code.

Phone number now considered "dead" by the network

Long story - got two payg sims from EE for my twins, moved over to Asda, many problems and confusion. Only one son has the use of his sim/number. When I phone the other it says you've dialled an incorrect number and I also looked up the phone valida...

Is there a problem adding data packs at the moment?

Resolved! Contract ended now added data to PAYG but account closed

My mobile 2 year contract ended. I live overseas now. I wanted to keep my number so the UK shop told me i just need to top up and call once every 3 months. But. I can’t get through to any number. I keep getting “calls to this number are barred” a...