Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

i need a new pay as you go sim but with the same number

I cannot get access to the pack subscription

Resolved! Get a refund on money sent to disactivated account

I've been out the UK for a while and when I returned I refilled my ee account only to realise it has been disactivated, I asked the ee shop at the airport how to get my money back, they said its not possible, which cant be, I will be grateful if anyo...

Resolved! I didn't use my pay as go minutes but where are they ?

There is no way I used up all my minutes, texts and data. It's play as you go with a rolling to up. I want to cancel my rolling top up. I don't have the money. I should have minutes and texts left ? I can see no way to see this information. It just s...

Add on purchase error

Hi , been a customer for a long time. All of a sudden on my account I go to add on data and I am getting add on purchase error. I am on a pay as you go so I have got credit to buy one. I do live in the uk. Can anyone help thanks

Why I get charged £15.49 for 10GB

Online I’ve checked for 10GB it should cost £10 but I get charged £15.49 plus the data I don’t use does not roll over for the next months usage it never has done.

Why does EE feel the need to message me at 01:30am to remind me to top up?

Just like the title says… why do I get messages at the most inconvenient times reminding me to top up, then at least 3 messages a day reminding me to top up.how do I stop these messages? I know I need to top up. I don’t need reminding 30 times leadin...

Error code 10 - can't send messages or call

Hi,On PAYG. Currently in Austria. Have paid the extra £10 for a roaming pack for the week.Texting has been working up until now. Now all messages cannot send and error code 10 is shown.Tried contacting calling 150 - number can't connect.Tried calling...

Topping up but have no data added

Have recently topped up my phone twice but have received no data allowance. And need data to be able to work. How can I sort this out?

cancel subscription

Hi there! My name is Marian and i want to cancel my current subscription because i ran out of internet. And i want that 15 pounds subscription pack to start imediately. I hope u can help me. Thank you!