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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1997 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3143 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28918 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14799 Views
  • 0 replies
  • 6 Helpful

Resolved! Deactived number

Hi, my numbers been deactivated due to inactivity. I'm trying to reactivate it but i have no idea how, I'm trying to find live chat but i cant access the app due to it asking for my mobile number. Any help would be greatly appreciated. 

Multiple PAYG on one account

We are a Water Treatment company with some devices that can report temperature readings remotely - in short, I have the need for 30+ PAYG SIMs and want these to appear under one account. From the forum responses over the years I can see that this is ...

SMSE_IT by • Investigator
  • 506 Views
  • 4 replies
  • 6 Helpful

Resolved! Refund

Hi! I am writing to know my possibilities about request a refund. I had a subscription while I was studying in the UK which I cancelled before to leave it.  However, EE continue charging money from my credit card which I have quit out on the app. But...

Prepay7 by • Visitor
  • 460 Views
  • 1 replies
  • 2 Helpful

Resolved! Packs and addons

What’s the difference between a pack and a addon??Oh I know what the difference is, you can’t buy a addon using EE’s useless app.

ukoldgit by • Investigator
  • 659 Views
  • 6 replies
  • 6 Helpful

Resolved! Away in south east Asia

Trying to set up my pay as you go sim (was told by the guy in the ee shop I would be able to do this while away) but having no luck I am able to receive texts from EE only (verification codes etc) but otherwise nothing is working… Is there anything I...

Auts99 by • Investigator
  • 701 Views
  • 9 replies
  • 0 Helpful
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