Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! £10 Pay As You Go pack has not started

Hi all,I'm a new EE customer for PAYG SIM only and have received my new SIM card yesterday.I have already been charged £10 from my bank but my SIM card has no credit or no £10 bundle?FAQ suggests to try calling somebody to activate the £10 pack. Trie...

Resolved! I want to top up

Transfer of sim

I currently have two sims on my account, 1 I use, the other my son uses, now he is of age , he wants his own account, so he can pay for it himself and choose a plan he wants. He wants to keep his number. Is this possible. Or does he open his own acc...

Resolved! Debit card

Want to delete a old debit card from my EE pay go account

Resolved! Pay as you go £10 pack

Last week, I purchased a Pay as You Go SIM-only package for £10. My SIM card arrived within a few days, and I put it in my phone. It said EE on my phone, and I saw that the SIM card was activated. I installed the EE app and saw that the £10 package h...

Resolved! Delete my card details

I would like to request the removal of the card details currently saved on my account. I recently received a message stating that my package will be automatically renewed each month using the saved card. However, I would prefer not to have any paymen...

Resolved! Ordee sim

I want to order pay as you go sim

Resolved! I want data now to my sim

Resolved! £15 subscription plan not started

I added £15 of credit to my sim and am on the £15 subscription plan (new customer) - why hasn’t it taken my £15 yet and got going in giving me data and minutes?

Top up

My mrs topped up my account via EE online and the money came out , however my account hasn’t been topped up