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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 180 Views
  • 2 replies
  • 6 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22780 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12783 Views
  • 0 replies
  • 6 Helpful

EE won't let me reinstate my number

My account went into hibernation but I can't get though to anyone for help I try to call and it says that it's free for EE numbers but when I try to call them it says I don't have the data to make a call??Do I'm basically stuck beacause I can't top u...

Resolved! Joining ee

Hi everyone, I have a EE sim but I want to use my number from giffgaff and also want to try the 10 subscription for the 20gb for up top to 6 months but my previous sim doesn’t have that offer do I need to purchase the new sim and then transfer my num...

Angel67 by • Contributor
  • 311 Views
  • 2 replies
  • 0 Helpful

Pay as you go

Hi I need to cancel an order for subscription I didn’t mean to buy

Radz34 by • Visitor
  • 238 Views
  • 1 replies
  • 0 Helpful

Resolved! Top up did not renew data pack

Used PAYG voucher on 26/10/2024 (£20) but Data Pack did not renew automatically.  Current balance shows £19.72 (after I sent a text).

Missing £15 pack

Hi. I received my sim and paperwork for my pay as you go sim. I have the receipt to show i paid £15 for the pack. Ive activated the sim. The £15 is not on the sim. What else do i need to do?

EE not recognising my credit - won't renew pack

Hi there, I have an issue today where my pack should have renewed because I have enough credit, but EE's automated email and callbot is saying I don't have enough credit. Simple as that, just trying to get my pack to renew with the actual credit whic...

JDavo by • Visitor
  • 371 Views
  • 1 replies
  • 0 Helpful
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