Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

4g WiFi box

I bought a mobile WiFi box because it said we have good to fair connection in the area but when I actually got the box it keeps saying there is no connection.

I have bought a pack but can’t activate the data

I have bought a 10£ pack, and it says that i can activate it by making a call or sending message. But Im not able to call because i have no creditHow can I activate my card???

PACK10

Hi I topped up my SIM card with 10 pounds to change it from 15 pack to 10 , but still there is no pack until nowI sent msg to 150 PACK10 , and I got " sorry I didn't recognise"!!

Spending limit reached

Resolved! Eu roaming 7 day

Help! Im trying to add eu roaming for 7 days but cant seem to, im on PAYG thst renews every 30 days and have sufficient credit but cant activate it

How top up with non UK credit card

I recently switched from the Three network to EE. Since I don't have a UK credit card, I used to top up my Three SIM by buying a voucher through Ding, a third party that accepted my US credit card. Is there an equivalent of Ding for EE?

EE Pack not renewing

I bought a £20 voucher and typed it into my phone. I canceled my £30 pack to switch to my £20 pack but when i tried buying it im told to top up £20 even though i already have.

Top up

Is it just me or is this website rubbish!!Everything I try to top up my credit it asks gor additional payer authentication but nothing appears on the page...completely inadequate service!!!

Top up 10£ but but did not show

I am totally new and but a EE pay as you go sim. The balance was £0. So I bought a pack online for 10£. The payment was done and successful but I still havent got pack on my phone.I dont know what mistake I have done.

Refund Pay as you go

I mistakenly top up my old EE number thinking it was my new number. It turns when I checked why this happend it was because the EE app hadn't updated the number to my current one. Moreover, all I'm asking for is a refund.