Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! 2 sims linked to app but only topping up 1 of them!

Please help! I have 2 SIM cards on my EE app one of them tops up but when I try to top up the other one even when I start off in the 2nd number it ends up topping up or adding subscriptions to the other number!! I’m sure it’s an app tech problem rath...

Resolved! Prepayed SIM Card Data Not Working

I have recently purchased a prepayed SIM card at the London Heathrow Airport vending machine and it appears that after numerous efforts, the data is not working. I have tried downloading the app and linking my SIM card but the error code 5100 shows u...

Credit Balance

My balance is saying I have £75 but my monthly bundle hasn’t renewed and when I try to renew it it is asking for a card payment. Grateful for any help.

Resolved! new plan not working

hello, i am an existing EE customer and have bought an EE pay as you go 20GB sim plan. today i recieved a new SIM card in the mail. is there a possibility i am able to keep my pre existing phone number? also, the EE website says i dont have any ongoi...

Resolved! data do I need it?

I use a samsung 23 ,I choose not to use the internet on my mobile. I just use the phone occasionally for calls and texts as I am on a very low budget and usually only top up £10 every couple of months ! Am I forced to buy data? Can I keep topping ...

my credit isnt automatically renewing and now i wasted 15 pound

Mobile data

I have previously topped up my allowance, it is at £15 which means 25gb of data but when I turn my data on it fails to work and is messing me around. The number 150 is no help because there is no real person to speak to, How do I fix this?

Can't receive text messages

It's been over a month now I cannot receive text messages. I can receive calls, send texts and make calls. I've tried resetting network, reset phone, deleted old messages. Tried another sim in my phone and it works fine. I cannot receive verification...

Resolved! Help Needed with Reactivating Inactive EE SIM Card

Hi everyone,I have an EE SIM card and phone number that I haven’t used for a long time. The SIM card is still physically in my phone, but it doesn’t seem to work anymore. The SIM wasn’t registered under my name. Does anyone know if there’s a way to r...

Resolved! Pack picked in error PAYG (not starting till end of month)

I have the families 4 accounts.for some reason it likes to default to one number. I updated sons pack to 125gb but it put the change onto OHs account. Have fixed sons and that’s fine but how do I stop the pack changing 20july 25 on OHs and keep it at...