Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Bundles

Hello I've got ee sim but bundles 10 pound is not enough and it's not giving me more option to change it

Resolved! Subscription pack not loaded

I bought a £15 subscription pack with unlimited texts and calls. The sim came 2 days ago and I put it in my phone. My number has ported across. But for the last 2 days it says I don’t have enough credit to make a text or call. The £15 has come out of...

Recurring

Hi there,I had set up recurring payment for my subscription pack every 30 days starting from 27 Oct as of today but my subscription hasn’t been renewed automatically?I also cannot see anywhere on the site or app my saved card details if I want to rem...

Resolved! Top up

Phoned 150 to top up my phone using my card, it doesn't get past the card number before it cuts the call off, I try pressing * or a number then it says not a valid card, even though I use it all the time for my top ups. So thought I'd use the ee app...

Package

I topped up £15 for my new bundle to start mu unlimited.iyed calls and text have come through but my data has not why is this

Resolved! Need my ee mobile number to be active until January 2025

Hi, I am a long-time EE pay-as-you-go mobile phone customer. Recently, I have been out of the UK. Will return to London in January 2025. Since I do not have credit to call EE UK customer care, would it be possible to keep my EE mobile number active?T...

Resolved! Data

How do i buy data i have a monthly pay as you go but i have ran out of data and need more

Top up

I need to top up but i have just credit card

Resolved! Change of payment bank card

Good evening to youI'm trying to change the payment bank card with a new one in the account here and I can't as it doesn't validate the new one and the old card remains, which I canceledWhat should I do?

How to search my Bill details?

I would like to know why I topped up £15 before and my balance is only £13.50 behind me, how can I check my spending history? Why was I deducted £1.50?