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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1175 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1580 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25880 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13849 Views
  • 0 replies
  • 6 Helpful

Resolved! looking for a Esim on pay as you go

Hi All, I have been passed about and been offered a Esim on pay as you go! is this possible. I applied for a sim deal on pay monthly and got declined but was then promised that I can get a pay as you go SIM card and then call 150 to change this to a ...

Resolved! Cancel pack renewal not working

I had a £10 pack on auto-renewal and wanted to cancel that so it didn’t renew automatically.  So I sent the Stop Pack message to 150 and got confirmation back.But I am still getting messages - weeks later- saying the pack is still available and I jus...

RFW1 by • Investigator
  • 534 Views
  • 9 replies
  • 5 Helpful

Resolved! Cant buy Minutes AddOn with Credit

I have a PAYG sim, and have added £10 credit to it about 2 hours ago.Under "Manage" > "Bills & Payments", the £10 credit shows up, but under the section "Your Allowances", it says I have 0mb data left of 0MB, 0 minutes left of 0, and 0 texts left of ...

Resolved! Number not working

07********* not working says Register failed. Still got £17.05 credit ! [Mod edit - Please do not post personal information in the community]

Resolved! Cancel pack

Please opt out my pack today because I left the UK and it is supposed to diduct charge from my account 

Lpanahi77 by • Investigator
  • 1070 Views
  • 8 replies
  • 2 Helpful

Resolved! Start pack early

My pack is due to renew on the 6th of feb. My data has run out so I topped up. Can my pack be started from now? 

Ruben26 by • Visitor
  • 386 Views
  • 1 replies
  • 3 Helpful

Resolved! Top up £5 get another £5 added offer from EE.

Hello,I got a text message saying that if I top up £5 on my EE account, I'll get another £5, which should then total up to £10.00 surely. However, I've got nothing and I'm left with £6.10 on my EE account. No extra credit has been added, what do I do...

Resolved! Buy a pay as you go pack

Good afternoon I have cancelled my subscription, but I want to keep my number and buy a pay as you go every month.I have even top up my phone number but still I  not able to contact EE to help me with this.Please does anyone know how can I buy a pay ...

Rm1992 by • Visitor
  • 361 Views
  • 1 replies
  • 3 Helpful

Pay as you go

I cant receive calls or top up as it cuts me off before asking for the top up. I havent topped up in a long time so has this affected my phone ? 

Lesleyla by • Investigator
  • 731 Views
  • 3 replies
  • 12 Helpful
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