New Pay As You Go Phone With PAC transfer

[kallibeth]

Hi all

Last week I ordered a pay as you go sim card for which I paid £9 for 500 minutes and texts, Data Rollover, 30 Days. No contract, 8GB after 6 months. I also provided my PAC number during the checkout order for the SIM card to switch my current phone number from another provider. 

I received the sim card on Saturday and I added it to a device I have the following problems. 

1. My phone number is not transferred from the other provider yet

2. I only see having 24GB in my plan. No 500 minutes or texts available as far as I see in my EE account website. I tried to make a call and it says I have not available credit. 

What should I do?

Thanks

[bristolian]

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@kallibeth wrote:

I received the sim card on Saturday and I added it to a device I have the following problems. 

1. My phone number is not transferred from the other provider yet

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Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales. Weekends are not working days thus don't count towards porting timescales.

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[kallibeth]

Thanks a lot for the reply. When we say activate the EE SIM we mean just to put it on a phone right? I don't need to do anything else ?

Also what about the minutes and texts? When will I see the allowance on my account? 

[XRaySpeX]

A bit more than that! You need to use it on the EE network by making a call or text or using data.

[kallibeth]

My transferred number just appeared now in the account. 
I just don't see the plan I paid for in my account page. Here are some screenshots from the different places of the EE online account. Only in one of them it says that I have the £10 saver plan. But it doesn't show in the other pages in my allowances. 

[kallibeth]

Adding another image from my account

[Schockwave]

@kallibeth , are you sure you added the one with text and minutes and not just data? I would otherwise suggest speaking to customer service by pressing option 2 to speak to one of the guides to take a look for you.

[kallibeth]

yes I chose 30 days saver plan with £9 which includes calls and texts. Ok I will speak with them. Thanks