I recently switched my EE number to a pay as you go plan in August 2025, as I am travelling another country and getting an E-SIM for that country, but also wanted to keep my UK number. I have a dual sim in my phone currently with my Canadian E-SIM and my UK physical SIM.
I was told in order to keep my UK EE number, I needed to complete a chargeable action within 180 days. I successfully topped up my phone in August a few weeks after I changed it to pay as you go. Over the last few months I’ve received texts from EE and have checked my balance, so I assumed all was fine and my number was still active. However earlier this week (October 2025) I attempted to send a text or make a call and it would not work. I then logged into my EE account, only for it to tell me my EE account was deactivated.
Why has this happened and how can I fix this? It has not been 180 days so not sure why my number has been deactivated and my EE account closed. I can’t even call 150 as my phone number with EE just isn’t working and won’t allow me to make any calls with it. Help!
