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How do i get my account unsuspended?

Zert
Visitor

Account is suspended for no purchase for 6months, have 3months to call and reactivate it but small problem i cant call for help due to 0 credit. I have no 2nd phone etc to call from a different phone and i had added £10 top-up to try and buy a subscription but it doesn't allow me to since my account is "suspended". I've added £10 top-up to still be suspended + not able to spend that £10 on buying a pack/add-on and still cant call 150 for help due to not being able to buy credit 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Zert : As your PAYG SIM has already gone into hibernation it is too late to reactivate it by topping-up. You'll need to call CS to take it out of hibernation but obviously not from that SIM as it's deactivated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@Zert : As your PAYG SIM has already gone into hibernation it is too late to reactivate it by topping-up. You'll need to call CS to take it out of hibernation but obviously not from that SIM as it's deactivated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rab52
Visitor

Sorry not the question that I wanted to ask, how do I get my account number?

XRaySpeX
EE Community Star
EE Community Star

@Rab52 : For what service/product? You don't have an a/c no. for PAYG; just your mobile no(s). Also you don't need an a/c no. to get your SIM outta hibernation.

If this thread is not the question that you wanted to ask, why on earth latch onto it? Best start your own thread.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP