How do i get my account unsuspended?
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30-11-2024 02:03 PM
Account is suspended for no purchase for 6months, have 3months to call and reactivate it but small problem i cant call for help due to 0 credit. I have no 2nd phone etc to call from a different phone and i had added £10 top-up to try and buy a subscription but it doesn't allow me to since my account is "suspended". I've added £10 top-up to still be suspended + not able to spend that £10 on buying a pack/add-on and still cant call 150 for help due to not being able to buy credit
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30-11-2024 02:20 PM
@Zert : As your PAYG SIM has already gone into hibernation it is too late to reactivate it by topping-up. You'll need to call CS to take it out of hibernation but obviously not from that SIM as it's deactivated.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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30-11-2024 02:20 PM
@Zert : As your PAYG SIM has already gone into hibernation it is too late to reactivate it by topping-up. You'll need to call CS to take it out of hibernation but obviously not from that SIM as it's deactivated.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-01-2025 06:20 PM
Sorry not the question that I wanted to ask, how do I get my account number?
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23-01-2025 07:08 PM - edited 23-01-2025 07:10 PM
@Rab52 : For what service/product? You don't have an a/c no. for PAYG; just your mobile no(s). Also you don't need an a/c no. to get your SIM outta hibernation.
If this thread is not the question that you wanted to ask, why on earth latch onto it? Best start your own thread.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
