Sim card

[Topher_mcq]

---

Recieved messages saying my sim will be deactivated as not topped up in a while. Got a top up but think my sim is deactivated. Not letting me call 150 or any other numbers. Is there any other way to contact them to get reactivated?

[bristolian]

PAYG phones that are hibernated for non-usage, normally have all their outgoing calls redirected to 150 to allow reactivation,

If, for whatever reason, this isn't happening, you'll need to call CS from another phone. Use 07953 966150

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.