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Trouble with purchasing subscription pack

chaunguyen06
Visitor

‎12-01-2026 08:03 PM

I have a problem with purchasing the subscription pack. Kept on receiving this text message when I tried to purchase “Your payment for the £10 Plan from the Visa ending xxxx wasn't successful. Please contact your bank for more info. To try again, or to use another card go to ee.co.uk/myee”. Contacted my bank and they told me to reach out again to EE so they can request a fund withdrawal from my card. Does anyone have EE’s customer service contact number that’s not 150 so I can talk to an actual assistant?

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XRaySpeX
EE Community Star
EE Community Star

‎13-01-2026 12:09 AM

@chaunguyen06 : Have you tried again buying a pack after clearing it with you bank?

Try calling EE CS on the Freephone no.(Opt 2) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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