Chose 14GB data subscription, shows 2GB purchased plan

[ellis896]

Good evening. I'm on PAYG and decided to change my plan. I have an 8GB plan currently and chose the 14GB for £10. Now I see on the app that I chose a 2GB data for £10, a plan that didn't exist on subscription plan choices. 

I cannot cancel that plan by the looks of it until it starts and 30 days are gone. What can I do, I did not choose 2GB plan for £10, but 14GB. 2GB will not be enough hence why I chose the 14GB plan. Any help would be great. Thank you. 

[XRaySpeX]

@ellis896 : How & where did you choose a 14GB data pack?

[ellis896]

Hello XRaySpex,

I chose the plan through the EE app. Went to subscription plans and chose the 14GB plan. Currently I have the 8GB plan and wanted to upgrade. I repeat, there was no 2GB plan there and didn't make a mistake. 

[Katie_B · Accepted solution]

Hi @ellis896. 

I am disappointed to hear that the correct data has not been applied. 

I'd recommend giving us a call so this can be looked into further. 

Katie 🙂