Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Old number transfer

I got my daughter a phone for her birthday with a ee pay as you go sim. I've taken out a pay monthly for her instead of having to top it up all the time but im having issues transferring her number to new plan how do I do this? From an ee pay as you ...

Resolved! No service

I have decided to change the mobile supplier because I can never answer or making phone calls in my new house. I need to rush to the garden to answer all time when there is a phone call coming in. I have complained about it many times and have had e...

Resolved! Subscription purchase receipt

I just joined EE, and purchased a phone subscription pack. I would like to get the payment reimbursed and need the receipt of the payment, which I cant find anywhere. Can someone help me with this?

Resolved! How to stop getting PAYG alerts?

Does anyone know how to stop getting the alert telling me i need to have £X credit for my plan to renew? These texts come in at 00:40 every month. No texts should come in at this time when people are sleeping. If i cant turn it off im gonna have to b...

Resolved! Re: How to subscribe for unlimited data,

I have tried this. I want unlimited data but I want to stay on pay as you go. I pay £30 a month for a pack already so why can’t I buy the unlimited data pack?

Resolved! Do saver plans restart at midnight or not

So I got a £10 saver plan activate when it restarts on the 30th of December what time foes it normally restart?Can I ask which is better saver plan or just general top up I ask because I got a saver plan of £10 and just wondering which is better top ...

Resolved! How to keep your number once you have cancelled your contract due to being overs

How to keep your number once you have cancelled your contract due to extended overseas travel. Contract ended 30 November

Resolved! Why are you taking extra money out of my account

I already put the top up of the money in it why is it taking 13.50 out for

Activating my new prepay SIM

URGENTGood afternoon,I picked a SIM only on my way to Spain, I topped it up with £20, and the payment went through.In Spain, it doesn't seem to make or receive calls. I registered the APP and online account, then I could access my data and I can see ...

Sim card

I just brought a EE sim I've topped up £5 and I'm not receiving any texts