Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13393 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9319 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 38034 Views
  • 27 replies
  • 21 Helpful

Resolved! Want to get refund

I paid £15 top up. But i changed my sim card. So i don’t need to use top up in my sim card. I’d like to get refund £15 in my sim card.

Jiyeon1 by Visitor
  • 180 Views
  • 1 replies
  • 0 Helpful

ee

トップアップしてアドインがずっとできないままでいます。なぜエラーがでますか?困ります。

Resolved! Upgrade

Hey there, So, I upgraded my subscription from 8 GB to 25 GB, and I paid for it with my Visa. But here's the thing, my remaining data is still the same, and it shows that I still have the old 8 GB pack on my profile. Can you help me out with this?

Yousef96 by Explorer
  • 127 Views
  • 3 replies
  • 2 Helpful

Resolved! SIM card activation

Hi, my boyfriend and I have come over to the UK from Australia but are having trouble activating our EE SIM card. We need to top up the money for the SIM card in order for it to activate, but nothing will work. Does anyone have any advice? Thank you!...

emcm20 by Visitor
  • 155 Views
  • 2 replies
  • 0 Helpful

Calls not working

Hello I cannot receive any phone calls or call anybody. I have topped up my EE and have £14 in credit. Since I've topped up I have this problem 

Resolved! Maciej

Hi, since yesterday I have a payment problem, I can't pay my bill via the EE application

Maciej90 by Visitor
  • 122 Views
  • 2 replies
  • 2 Helpful