Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can’t select a pack on PAYG

I selected and ordered via 150 a PACK20 however it is telling me that I need to top up my balance first. My balance is £20 and change so the £20 is there yet it won’t add the 30 day pack to my phone. I tried it with a PACK15 too and got the same mess...

Set up ee sim

Hi? Just got a ee sim (payg). I inserted it, created account, chose my plan and paid £10 by card. Yet its not working for data or calls. Any help would be appreciated

Resolved! cant top up online

I have a new SIM just trying to top up online, your website comes up with content blocked

Resolved! Can't accesss my account

I received my EE pay-as-you-go SIM today, I activated it, and I am getting 4G signal. I linked it with my email and followed the instructions to link my number and SIM to my account through "link a device". However, when i try to view my balance/top ...

Sim Card Activation Problem (Pay As You Go )

Hello,I bought a sim card from home bargains. Opened EE`s sim activation page, received the code and entered the sim serial( I double checked from back of the sim card and also from phone) webpage says an problem occured.It`s been more than 24 h...

Resolved! PAYG: How to remove content locks without a credit card (2025)

I am 40, and I've recently discovered that I can't access a beer app that I use. The app's customer team explained it's due to the internet data provider having put a content lock, because the app is related to alcohol. OK, no problem, I understand i...

Resolved! £10 Pay As You Go pack has not started

Hi all,I'm a new EE customer for PAYG SIM only and have received my new SIM card yesterday.I have already been charged £10 from my bank but my SIM card has no credit or no £10 bundle?FAQ suggests to try calling somebody to activate the £10 pack. Trie...

Resolved! I want to top up

Transfer of sim

I currently have two sims on my account, 1 I use, the other my son uses, now he is of age , he wants his own account, so he can pay for it himself and choose a plan he wants. He wants to keep his number. Is this possible. Or does he open his own acc...

Resolved! Debit card

Want to delete a old debit card from my EE pay go account