Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Hi

I want to buy 10£

Resolved! Leftover Credit

Hi...I just changed my £15 Subscription pack from a Pay As You Go to an automatic monthly card payment. There's still a £23.30 credit on the account. Will those funds be used against the monthly payment going forward, or refunded?Thanks!

Does EE hate PAYG customers?

5G has been around for nearly 5 years now but they still don't provide it for PAYG. It's baffling given all the MVNO's do for much less. They're the only operator to throttle 5G for pay monthly too.

account’s cancelled

Hi, Today i logged in my account i got that Your account’s cancelled.Please help how can i get my access again?I have sim card.Thanks.

Resolved! EE PAYG start date

Can anyone let me know if there is way to see when I started my EE PAYG account. As only gives the last 90days on payments

I can't buy add ons

Hello, I want to buy the unlimited add-on. I have more than £50 on my account, but when I send an SMS with "UNL Data" to 150, I get this message: "Sorry, this add-on isn't available. Please visit the EE app or reply with 'add Data' for information on...

Resolved! Adding/ Removing number to/ from EE account

I have just switched to PAYG and am struggling to add my number to my EE account. It says I need to go into store with ID or to call 150 but I’ve been waiting ages and can’t get through! Do I really need to do all that just to assign my number to my ...

Resolved! Reactivate account.

I was on a sim only deal but changed to pay as you go as I have gone travelling. I spoke to a CS operator and sorted all this just before I left. He informed me that I may need to turn my sim on every once in a while (I think he mentioned 3 monts but...

Account closed when moving to pay as you go

I am travelling around Asia/Australia for a year, meaning that the Sim only contract I have been on with EE for years no longer made sense. I contacted EE before leaving, and requested that they move me onto pay as you go from 13/11/24, which they co...

Using credit to buy a pack

I just joined EE, I went to buy a £10 pack from the app, went to "pay with top up" - so topped up £10.00, nowI am getting a message saying "successful, we've taken £0.00" , your balance is STILL £10.00I've text PACK10 and AL to 150It now says it will...