Cannot login via App or Website

omer_wasiq · ‎05-03-2026

Hi!

I have urgent office work and need to top up data with £40 unlimited to get the 600GB data but unable to login via App or EE website. It says 'Your app is being improved'. Until when this is going to show? My work is being affected due to these issues.

Regards,
Omer

Alex_H · ‎05-03-2026

Hi @omer_wasiq,

Welcome to the EE Community

Hopefully you have since been able to access your online account and buy the data you need. If you did already have the credit available to purchase additional data, for future reference you can also buy data via text by texting ADD DATA to 150 from your phone and following the information in the reply.

Alex

View solution in original post

XRaySpeX · ‎05-03-2026

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

omer_wasiq · ‎05-03-2026

Nope. The link doesn't work. It take me to below page:

Planned-maintenance

XRaySpeX · ‎05-03-2026

Wait till A.M.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

omer_wasiq · ‎05-03-2026

I'm unable to add data using my top up credit. Please help. I have £44 in top up credit. I don't have money in UK bank card.

Alex_H · ‎05-03-2026

Hi @omer_wasiq,

Welcome to the EE Community

Hopefully you have since been able to access your online account and buy the data you need. If you did already have the credit available to purchase additional data, for future reference you can also buy data via text by texting ADD DATA to 150 from your phone and following the information in the reply.

Alex