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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2290 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3791 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15224 Views
  • 0 replies
  • 6 Helpful

Resolved! Pay as you go £10 pack

Last week, I purchased a Pay as You Go SIM-only package for £10. My SIM card arrived within a few days, and I put it in my phone. It said EE on my phone, and I saw that the SIM card was activated. I installed the EE app and saw that the £10 package h...

Trkr by • Investigator
  • 683 Views
  • 4 replies
  • 3 Helpful

Resolved! Delete my card details

I would like to request the removal of the card details currently saved on my account. I recently received a message stating that my package will be automatically renewed each month using the saved card. However, I would prefer not to have any paymen...

Çiçek by • Investigator
  • 431 Views
  • 1 replies
  • 1 Helpful

Resolved! £15 subscription plan not started

I added £15 of credit to my sim and am on the £15 subscription plan (new customer) - why hasn’t it taken my £15 yet and got going in giving me data and minutes?

Top up

My mrs topped up my account via EE online and the money came out , however my account hasn’t been topped up

Mav3rick by • Visitor
  • 351 Views
  • 1 replies
  • 2 Helpful

Resolved! Issues with pay as you go plan

Hi EE Team,I switched to a Pay As You Go plan on 11th June 2025, and the 30-day transition period has now passed. My monthly plan has ended, and the EE app shows that my account is closed. I’ve also topped up my balance, but I’m still unable to send ...

Resolved! £10 pack for 20gb but says 8gb

Hi, I have recently upgraded my Pay as you go data plan from £5 to £10. It says online that when you topup £10, you get 20gb included with your SIM, but on my MyEE, it says that my pack is with only 8gb. I have checked in addons and it shows nothing ...

Karanvir by • Visitor
  • 1066 Views
  • 3 replies
  • 1 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3791 Views
  • 7 replies
  • 10 Helpful
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