Topped up but no data

[Kaseyxs]

 so I topped up through a voucher last week and I’d gotten the message,the money came out my bank and yet the top up hasn’t gone on I check my balance and it still says £0.60 what do I do?

[Michael_D · Accepted solution]

Hi @Kaseyxs 

Welcome to the community.

I rejected the image you put up as it was showing the voucher number, just in case the credit didn't go on.

From I could see on the message, it did show that you had a £10 credit after using the voucher code.

If you text AL to 150, it should show if it was used to activate a pack.

If it doesn't say that you have any allowances, I would recommend giving our customer service guides a call, as it would appear that there hasn't been an active pack, but they will be able to check on your account.

Michael

[Kaseyxs]

@Michael_D 

I’ve tried to call the support but because I don’t have credit I can’t call it I’ve tried messaging EE also but nothing. 
{edit} I then tried messaging 150 on my iPad and it says this 

 

[Leanne_T]

Hi @Kaseyxs 

Thanks for coming back to us. 

I'm sorry we have no account access on the community you would need to call our mobile guides from another phone on 07953 966 150. The team will get this looked into and help you further 🙂

Thanks. 

Leanne.