Re: Re: Why do I not get the online chat option?

Zahrarostami · ‎17-09-2026

Hi, I previously purchased an Unlimited Data recurring add-on on 10/09/2026, but my account history now shows “Time ran out” and it did not continue. I have now had to buy the Unlimited recurring add-on again. Please check why the previous recurring add-on did not renew and whether I was charged incorrectly. If so, I would like a refund or credit.

Schockwave · ‎17-09-2026

Hello. @Zahrarostami ,

Welcome to the community,

We have no account access in this public forum, you would have to ring them to speak to them.

Live chat is only for mobile contract customers, not for pay as you go.

Only customer service can look into it for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

XRaySpeX · ‎17-09-2026

@Zahrarostami : Recurring data add-ons are not available on PAYG, only on contract. On PAYG they all have 1-off durations of 1, 7 or 30 days. You have to keep buying them if you need them for longer.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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