I topped up and wasnt given the option to buy a bundle. Then my account got canc

JIMWAR1 · ‎05-02-2026

Linzi_H · ‎06-02-2026

If your pay as you go SIM card isn't currently working as expected, it may have gone into hibernation if you haven't used it in a long time.

If you still wish to use your SIM card, please call our team so they can check what stage things are at, and they'll be able to help with the next steps.

You can read more about hibernation and how this works on our help page👉 Why has my pay as you go credit disappeared?

Linzi

View solution in original post

JIMWAR1 · ‎05-02-2026

Has anyone else had this experience ?

XRaySpeX · ‎06-02-2026

@JIMWAR1 : Text ALL PLANS to 150 & select one.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Linzi_H · ‎06-02-2026

Hi @JIMWAR1

If your pay as you go SIM card isn't currently working as expected, it may have gone into hibernation if you haven't used it in a long time.

If you still wish to use your SIM card, please call our team so they can check what stage things are at, and they'll be able to help with the next steps.

You can read more about hibernation and how this works on our help page👉 Why has my pay as you go credit disappeared?

Linzi