Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Call History

I used to be able to access recent call history .... from my signed in account ....... Either the facility has been removed / changed ...because it is nbo longer straight forward / obviou Is it my imgination or is the EE web site the poorest web site...

Resolved! Where can i see my usage history longer than 30 days?

Hi, on my pay-as-you-go account, it says the following, Your usageNo usage for this accountIn the last 30 days. But i used to be able to select longer periods. Is this still possible, i like to see when i last used my phone for text or call.Thanks

Resolved! My number is in hibernation and I can't call EE to discuss this

Hi!I used to live in UK for a few years and while there I got an EE card to have a UK number. A few years ago I came back to my country, but I kept the card so I could still have a UK number. Since I haven't been using that number for a while now, I ...

Why isn’t it renewing?

I am on VIP offer of £10 everything pack for £7.50 I usually wait till the day it expires and i get a text saying you need to top up for it to automatically renew. However for this month i topped up in advance. Now I have £7.50 credit and its telling...

Resolved! Plan05

I’m trying to buy a plan05 plan but it’s not letting me

Resolved! Where to see the break down of my usage which was available before

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is hyperlinked to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Before they change their online account appearance, you could see ...

I am new user , want to register SIM card with my name and top up

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Account closed with no warning

I was informed by a family member the other day that when she tried calling me and was told the number was disconnected, and when I've tried to go into MyEE to see what's going on it says my account has been closed - I have had no messages or texts t...

Has My EE changed recently ?

For the first time for a month or two I just logged into my EE account on my PC to check my PAYG balance & Free Boost status, but can't find it ? I just get a load of adverts for new products, none of which I'm interested in. I did once get a page th...

Resolved! Cost of plans

Hi,I have been abroad and kept my number for my return as I have been a loyal EE customer since moving to the UK almost 15 years ago. I intend to pick up a 30 day plan when I return, but I noticed that for me, it will cost 30 GBP for 125GB, but a new...