Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Can't make or receive calls

Hi I am unable to make or receive phone callsI'm in the UK, pay as you go sim, sony experia 5 IV phone, android is up to date, I have restarted phone, re-set network settings , tried a different sim card (it worked), etc.The phone is showing full sig...

Resolved! problems activating sim abroad.

I bought new sim in the UK, I didn't top-up and also think I didn't activate and I flew back to Poland and now I'm not able to do anything, no calls or send SMS or even how to top up. Can someone help me resolve this issue?

Resolved! I bought a plan but it is inactive

Hello, on January 22nd I bought a PayG unlimited card, it arrived today but the plan that was supposed to be there is not available, the welcome SMS arrived and it said that the unlimited plan is for 35 pounds, but in the mobile application after reg...

This service is getting worse

Ive topped up £5 because I got an stupid message telling me I need to otherwise my number will be recycled and will no longer be able to use this number.Ive message ALLPACKS TO 150 gave me a list:We have a new range of plans to choose from and now yo...

I have took EE number and top up still i am not able to get the services

I have took EE number and top up still i am not able to get the services [Mod edit: add title]

Resolved! Recurring Payment Not Working for PAYG Talk & Text Bundle

This is my first month on EE PAYG with recurring card payment to purchase a special £10 Talk & Text bundle for £8.10 (includes £1 discount and 10% discount as per recurring card payment). The recurring payment has not worked and the £8.10 credit is n...

Resolved! Cancel pay as you go abroad

I'm travelling abroad. I didn't cancel my pay as you go monthly sim before I left. I cannot call ee, I cannot text ee, I can't find a live chat bot, I cannot email ee. How do I cancel my sim. I can't even cancel my direct debit as my wife on ee as we...

Spare EE e-voucher available

Hi. I have an used £20 e-voucher purchased in error that I am willing to let anyone have for £15. Anyone interested?

Resolved! Swaping my accaunt to pay as you go

Hello,I am abroad and would love to swap my mobile***********to pay as you go please. Best regards Rosen [mod edit: removed personal details from the forum]

Resolved! Top

Why is I have no automated topup service or top up via text . And get direct to speak to someone when wanna topup. I'm active all time and topup every month