We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
My pay as you go sim is disconnected due to no use for more than a year. Is there any chance to reactivate to bring the number back for top up? Any guru please.
I was charged 2 times for a recharge at EE 2x (£ 15). I can't get the money back and I can't even recharge £15 that were exceeded
I need to pause my EE top up
Legacy and 2020 customersIf you move from an older pack to our newer pack range, you will not lose any boosts you have already earned on your allowance. Once you have moved to our newer packs, you will be subject to the new Free Boost rules as laid o...
Please assist me cancel my order madebin error with and initiate refund. I intended to top-up new line which i have now completed.
I have £13.50 on an old phone number account that I’m not using I was hoping to get it back but can’t find a way to message ee without calling
Hi,I was on pay as you go and travelling abroad for some months so I wasn't able to use my number. I received a message saying my number was going to be disconnected and now I can't send/receive messages or contact EE to reconnect my mobile number.Wh...
Hi, i simply can't view any packs. when i view packs webpage either from website or app it shows me error with _Packs ErrorWe're working on fixing this page. In the meantime, find help at ee.co.uk/help
how do I get more calling time with £5 voucher credit
i ordered a £10 top up and the money was taken from my account but received this message and no top up , how can I get my top up or money back ?
