Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Keep my old number

Use voucher online

Hello,I hope you are well.Recently I traveled to a country that does not support EE and I could not send text messages to 150 not calls. I am looking for a way to use my voucher code to recharge my SIM card online. If I don't use it for 2-3 days, it ...

Resolved! Customer servicr

I've been trying speak to someone regarding a disconnected sim what do you have to do none ofthe options relate to what I need

Phone turned off

Good Morning my phone was turned off before Christmas by EE I have tried every thing I know to get it turned back on but to no avail There is £30 credit in it they say phone 150 on my phone but it is turned off so can not ring any one ...

Portable Wi-fi hub. I am unable to re-charge the account. I am at a loss.

Resolved! Pack hasn't started after topping up

I've had my £10 pack for years and accumulated quite a lot of data boosts, I last topped up on the 21st October. I just topped up today (1st Jan), that's not 90 days so I'm confused as to why it's telling me I don't have a pack when I text 150.My cre...

How do I stop you sending reminders?

I have a PAYG account. I use it for voice and text. I only use it for data when I have a WiFi connection. I do not have a data plan. I do not want a data plan. I have no intention of getting a data plan.Every few days I get an alert of a text message...

Resolved! Old phone number

Hi, I have just found my old phone it used to be on orange but transferred over to EE back in 2013 I was wondering if the number would still be active ?

Why can’t I use my credit to buy an add on pack

Why can’t I buy an add on oack with my credit