Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Topped up my EE credit, still can't send message

I thought I had enough EE credit, but as I went aboard for 2months, upon return found my credit is 0, wondering where my credit went?and can't make calls nor text. Just topped up £10. However, I still can't make calls nor text?

Resolved! Cannot Top Up Pay As You Go Online or In App

I recently returned to the UK and bought a Pay As You Go eSIM so I have a UK number for banking etc while I'm overseas. While in the UK I was unable to add my card details through the app or website. I was only able to able to top up once ad this ...

Resolved! Unable to make calls and send text

Hello,I'm unable to make calls or send texts , it keeps requesting to top up despite having credit.I am also unable to call 150.What can it be?

Resolved! SIM recharge iss

Good day, please how can I redeem my evoucher pin to top up my EE uk sim as I can't send text to 150?

Resolved! Cannot login via App or Website

Hi!I have urgent office work and need to top up data with £40 unlimited to get the 600GB data but unable to login via App or EE website. It says 'Your app is being improved'. Until when this is going to show? My work is being affected due to these is...

Resolved! hello fellow members , im scheduled to go abroad in a week's time, therefore to

I'm flying abroad in a few days, and not topping up my data. Back only in a years time. By that time my SIM card would not be valid anymore. This happens each year I return to UK.There's no way to keep my SIM card alife, as it were.

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

Resolved! Mobile PAYG topup online payment blocked

Reporting problem with PAYG payment topup web page==================================================Goto PAYG topup/payment pagehttps://ee.co.uk/bills-payments/mobile/fast-payment-payg Enter and confirm my T-mobile/EE mobile number: 07903 2468xxSho...

Resolved! Pennies being charged

I'm really intrigued. I have a long standing monthly £5 PAYG contract with which I am wholly satisfied. I top up quarterly in multiples of £5. At least 3 years ago I was charged £5.82 and my balance since then has always shown whatever £s +18p. Thi...

Resolved! Unable to Set Up Card payments for PAYG

Have tried on mobile and laptop, different browsers. I get to fill in my details, next screen i get a Content Blocked box which i assume if a card verification. Would like to have this set up, anyone else experiencing this