Brought EE sim from shop, followed link, purchased plan and nothing

[Hyluxmon]

So, I’m on holiday and I’m with GiffGaff, it’s horrible, no service anywhere most of the time, so I got an EE sim from the shop to try, I popped it into my phone and followed the instructions on the back which had a link to go to, to complete the purchase of a plan.

i paid the £13.50 for 75GB and then downloaded the app as it said this after purchasing to finish setting up. 

the app shows I have nothing and need to purchase a plan. But I’ve already spent the £13.50.

i mean I’ll buy a new plan now via the app just so I can use it because I need it but how do I get a refund for the £13.50 spent?

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Hyluxmon]

Texting that shows £0 but the message before it says this 

 

[XRaySpeX]

It might take a few hours to take effect.