ontopup is a scam company

[Woodz6]

EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you not doing anything to help your customers?   This has been a long term problem , how much do they pay your company ?

[Woodz6]

Did they take money from your account. it seems a regular thing but EE do nothing to help 

[Woodz6]

They have done this to many people and get away with it, EE knowe they do this an still work with then an not help their customers

[Woodz6]

EE don't care they get money from this 

[at3388]

Vodafone customers also reporting excessive fees added onto any top up amount paid for on-line via ontopup associated company 

[Chris_B · Accepted solution]

@Woodz6  Why are you using a 3rd party to top up with.  You can do this directly with EE through the EE app. 

Please read THIS on the different ways you can top up directly with EE. 

[Schockwave]

@Woodz6 , you have a short time to edit your post, rather than writing you ones with one liners.

[Woodz6]

I agree you can , i was new on EE and searched EE top up on google an that page was top of the list. If i had known or if they had stated on the page topping up from this page you open a contract with them where they can just take money from your bank without receiving any top ups im sure i would not of used that top up page thinking it will be a once off top up. You should be asking how are they getting away with it but ok 

[XRaySpeX]

Being top of a Google list is always dubious. They pay Google to be there. Always look down the list for a link to the firm's own domain that you are after.

[Falahati]

Cuz the EE website is broken.
To add my card to the browser, it fails to load the 3DS page. I tried for two banks, tested on two devices. On the app, it tries to validate the billing address/postal code for UK, even when the country is explicitly selected differently. Meaning that it is impossible to top up your phone with your credit card if issued outside of UK.