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Re: Topping up with voucher

Triumph7501
Explorer

‎17-10-2024 10:19 AM

Can't send text with the voucher number to 150

 

0 Helpful
5 REPLIES 5
Triumph7501
Explorer

‎17-10-2024 10:20 AM

The text won't send 

 

0 Helpful
Michael_D
EE Community Support Team

‎17-10-2024 01:33 PM

Hi @Triumph7501 

Welcome to the community.

What is happening when you try to send the text with the voucher number?

Have you used the SIM card recently or has it been a while since it was used?

Michael

XRaySpeX
EE Community Star
EE Community Star

‎17-10-2024 03:30 PM

@Triumph7501 : Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Sibella69
Visitor
In response to Michael_D

‎14-03-2025 05:43 PM

Hi have lost my phone on holiday have a spare phone but it won’t let me top up with voucher to 150? Any ideas thanks 

0 Helpful
Linzi_H
EE Community Support Team
In response to Sibella69

‎15-03-2025 08:16 AM

Hi @Sibella69 

Welcome to the community.

I'm glad to hear you have a spare phone to use for your holiday!

Have you followed the steps on our Top up your pay as you go mobile help page? 
What's happening exactly, and do you get an error message when trying?

Have you tried to top up another way? Our fast payment link tends to do the trick.

Linzi 

0 Helpful