Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I paid for an EU roaming add on and it did not work

Just to add the same thing happened to me in Poland a few weeks ago. I paid for an EU roaming add on and it did not work. Flying to Germany tomorrow and just assuming I won’t be able to talk to loved ones for a week because roaming does not work. I...

Resolved! PAY AS YOU GO Black Fridays PACKS not available for existing customers

I'm a pay as you go sim only customer and looking at https://ee.co.uk/mobile/pay-as-you-go-sim-only it seems the black friday has already started. Unfortunately I can't see those offers in my logged in account https://ee.co.uk/plans-subscriptions/mob...

i top up £5 nad still number not working

i top up £ 5 now not out going and not incomming and signal show good not not message reciving and sending also.

new online £10 top up sim not showing as topped up. Balance is £0

I have bought a new £10 top-up sim from the ee website. I have activated my account. My balance is £0

I think my line has gone on hibernation

Hello, I've been abroad for 6 months now. I think my line has gone on hibernation. I've topped up but I still can't call or text. What can I do to get back these services? Thanks

Re activate SIM card which hasn’t been topped up year

Hi can anyone help with re activating my SIM card which has been de activated after not topping up for a year

Resolved! Topup error

My 30 days of a £20 SIM card expires tomorrow and I cannot top up to have the card auto renew .the debit cards I’m using are fine and I’m currently using them with other online services but I keep getting the “something went wrong” message.there is £...

Cant call

I recieve text but cant send text or call, i topped up

Resolved! Issues setting up new EE sim

Hiya!The other day I ordered myself a new EE PAYG SIM Card. I bought the £10 subscription pack, with 20GB data, 500 minutes and unlimited texts. It arrived earlier today but I'm having trouble setting it up.Firstly, I applied for a PAC code to trans...

Flex plan

hi I am trying to top up using a flex plan but I am unable to