Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 996 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1390 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25548 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13691 Views
  • 0 replies
  • 6 Helpful

Facing Issue

I recharged my sim but was unable to activate the package. Also I'm unable to make call

Unable to buy pack

I tried everything . I just want to by a pack using my topup . I've tried the website but nothing works   Mod - Post edited to add title

Can't switch subscription pack

I'm trying to switch my subscription pack, but I (like many others) have encountered the issue where the browser is not displaying the payment authentication section.I've tried 3 different browsers (Edge, Chrome, and Firefox) and 3 different devices ...

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Data not working

HelloI have had a new SIM card and when I got it I purchased a subscription pack. I have tried accessing data, making a call and sending a text and it hasn't activate yet I had also call twice to 150 costumer service but still it’s not working any so...

Resolved! receipt

Hello. Is there a way for me to have the receipt of my payment? I need to present it to my accountant. I cannot find it anywhere.

GINNY7 by Visitor
  • 473 Views
  • 1 replies
  • 0 Helpful

Cannot add new card

My card expired and when I try to add a new card to my PAYG account online to renew my pack I get as far as adding the new card details and the screen which displays all the details of the new card with a 'confirm' button ... when I click 'confirm' i...

miro2021 by Investigator
  • 614 Views
  • 9 replies
  • 2 Helpful

Resolved! Wrong

I've topped up £20 to my EE for 50GB pack, but I only received 5GB for 30days and £20 are gone

Yusen by Explorer
  • 424 Views
  • 2 replies
  • 0 Helpful

Free boost appears as pending

Hello, my free boost data is  ~3GB accumulated over the last few years. Wondering why it now appears as pending and can not be used as before. My subscription pack data finished but I cannot use the data from free boost anymore. KR