Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I tried many times to package monthly I charged £10 but I don't have data

top up

I paid £10 for a top up which I haven`t got, instead they sent me a email thanking me for joing EE.

How to activate a pack?

I just receieved my PAYG sim in the post which I ordered with the £10 pack, should have sms, minutes and data. On the EE app itnsays I have the oqck, but scroll down and minitues I have 0, sms 0 data 0, it says to call or sms someone to activate the ...

Resolved! Duplicate Payment Taken

In December duplicate payment has been taken for subscription pack. Payment of £10 taken 5th and 12th December.

Error

I can’t top up

Mobile data

I’ve topped up my sim and it says I have £37 left but my data will not come on can you help

How the heck do you get to speak to a manager at EE?

Anybody have any ideas as to how to speak to a manager at EE?I have had conversations with three different customer service reps in the past three months and each has failed to fix an automatic top-up issue, and last month I didn't even receive the p...

Unable to Access Itemized Logs for Unregistered Prepay Number

Hi everyone,I’ve been using EE for nearly a year now with the same number and recently requested itemized logs on 09/12/2024 to recover some lost contacts. Today, I was informed that because my number is an “unregistered prepay number,” I can’t acces...

Resolved! Credit disappeared- PAYG

I bought my son £15 credit with unlimited calls and text messages, and he only started using on Christmas Day. He’s text regularly, made no phone calls and sent 4 picture messages. he has downloaded a chess app and played on this online with his cous...

Resolved! Cancel pay as you go pack

I tried to get a pay as you go pack on my phone that wouldn't renew. I've done this previously in the app a few months ago with no issues. I done this as EE texted me saying my number would be deactivated if I didn't buy a pack or add on.I could only...