Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Paying subscription

Why has money been taking from my account twice 15 pound this morning and then 13.50 not long ago when I only have this set up to take 13.50

Resolved! Roaming in Zurich - Data and Fair Usage

Hi,I’m on the £30 Subscription Pack with 100 GB data. I’ll be traveling to Zurich soon and need to know:1. How much of my 100 GB data can I use in Zurich under the fair usage policy?2. Are there any extra charges for data use in Switzerland?3. What a...

Resolved! How do i top up my mobile wifi

How do I top up my mobile wifi

How do I speak to a Human

I've been charged twice today while trying to re-start my subscription pack. The website is a nightmare to navigate. I initially did the payment as a Top Up thinking that would resolve the issue.

Broken Website

The website has been broken for months and the issue was apparently reported months ago with further reports up till now.I am trying to upgrade from PayG to PayM, in order to get 20% off of my contract I am required to sign in; However, when I do sig...

Resolved! Old Nokia Phone Unlock - Orange To EE

Hi,Am wondering if someone can point me in the right direction...My elderly mum struggles with touch screens, years ago she was on Orange Pay & Go and still has an old Nokia C2-01 which had a broken screen, I replaced the screen for her thinking she ...

Asking

I am EE user . I am now in Myanmar . From abroad ,By roaming on , by using EE SIM card, I could send sms to EE sms service, 150 but I could not received call from Halifax bank UK and others. I have to log in back to my bank mobile banking application...

Cannot buy pack or add on data - Abroad

Hello,I am currently abroad, so phoning EE or going into an EE store isn't an option.I would like to buy a pack or buy data as an add on. I have logged into both the EE app and website. My account is topped up with £10.25 credit. But every time I go ...

Как пополнить счет новой симкарты ваучером?

Добрый день.Имею новую сим-карту ЕЕ с нулевым балансом. Нахожусь в другой стране и хочу попонить счет приобретенным ваучером. Могу ли я это сделать? Смс сообщения на номер 150 не отправляются.

Resolved! Roaming

I have access to Roaming 7 days but I can’t to use my date like home .