Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I can't buy add ons

Hello, I want to buy the unlimited add-on. I have more than £50 on my account, but when I send an SMS with "UNL Data" to 150, I get this message: "Sorry, this add-on isn't available. Please visit the EE app or reply with 'add Data' for information on...

Resolved! Adding/ Removing number to/ from EE account

I have just switched to PAYG and am struggling to add my number to my EE account. It says I need to go into store with ID or to call 150 but I’ve been waiting ages and can’t get through! Do I really need to do all that just to assign my number to my ...

Resolved! Reactivate account.

I was on a sim only deal but changed to pay as you go as I have gone travelling. I spoke to a CS operator and sorted all this just before I left. He informed me that I may need to turn my sim on every once in a while (I think he mentioned 3 monts but...

Account closed when moving to pay as you go

I am travelling around Asia/Australia for a year, meaning that the Sim only contract I have been on with EE for years no longer made sense. I contacted EE before leaving, and requested that they move me onto pay as you go from 13/11/24, which they co...

Using credit to buy a pack

I just joined EE, I went to buy a £10 pack from the app, went to "pay with top up" - so topped up £10.00, nowI am getting a message saying "successful, we've taken £0.00" , your balance is STILL £10.00I've text PACK10 and AL to 150It now says it will...

Пополнение

Добрый вечер! Подскажите пожалуйста, как первый раз пополнить счет онлайн?

Resolved! Problem with credit

Good evening, I used the network in Edinburgh while on vacation. I chose to recharge every month, not a package (pay as you go) just a subscription. After that a text message came to me "To use data on your phone, you need an add-on or pack. Click he...

Keep my old number

Resolved! Upgrading subscription pack from £10 to £20 with the free boosts.

I brought a sim pack but I wanted to upgrade to the bigger 50gb (125gb) with the free boost for 6 months. Is this possible? And can it be done in the app? It doesn't look like it has the boasts included when I select to change my £10 pack

Resolved! How do I contact ee for help with restore my number

hello there, My number is out of network please restore it , I need to restore it to use it login in important account , my number is still unavailable until now.For some really important reason I really need to restore this phone number. I’m aware ...