Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 192 Views
  • 2 replies
  • 6 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22795 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12786 Views
  • 0 replies
  • 6 Helpful

Top up problems

I'm having problems recharging my account and the web page is asking me to require additional payer authentication to recharge my account. The image of the website is not displaying, is there any other way to top up?The Chinese on the screenshot mean...

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Ziqiii by Visitor
  • 344 Views
  • 1 replies
  • 1 Helpful

How do I delete my account

I used to use EE phone number as pay as you go but I won't use it from now on because I'm going back my country.In my case, do I need to go through a cancellation procedure?Or will my phone number and EE account delete automatically after a certain p...

Ron000 by Investigator
  • 1572 Views
  • 8 replies
  • 7 Helpful

PAYG ROAM LIKE HOME

We've bought a PAYG sim card to use in Spain. The device has previously been used in Spain successfully (on a pay monthly contract.)We've topped up by £15, selected a subscription pack but it's not showing on the account and we're struggling to get t...

Unable to top up online

Hi all. I'm trying to top up from my mobile using the usual EE site but keep.getting an error message. I select the amount, select the card I usually use and put in the CVC. Then I get a oops, error message. I tried to.add another card and pay from t...

Lisa88 by Contributor
  • 794 Views
  • 3 replies
  • 0 Helpful

Hey

Hi was wondering if anyone can help rang EE to remove my adult content lock she said she did this but still can't access anything can anyone help please thanks.

Resolved! Accidental

Hello, I was trying to set up the card monthly payment for my pack of I would have to pay 10 percent less, however that did not happen and charged me the full 15 pounds, and placed it iny balance, then I tried to get the 15 pound pack, but the 150 me...

Pack

I bought a pack but can’t see it on my account 

James570 by Visitor
  • 284 Views
  • 1 replies
  • 1 Helpful

Resolved! issue

Hi i have 15 pound credit but i don't have any data for some reason