Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up

Topped up £40 on my pay as you go sim and the credit has not went onto the sim? Tried to buy an add on but the web page always displays and error and cannot buy them

New sim

Hi I've just got a new pay as you go sim, paid £10 I've got 12gb data but no texts or mins. Supposed to have 500 mins and unlimited texts. How do I activate my mins and texts?

payment error

Hi, I still have credits in my account and would like to purchase an add-on but unfortunately payment pages has been showing error all the time.....

Resolved! Data subscription

This is my first time on a pay as you go sim and i am having issues subscribing for more data as the current one has been exhausted…need help

Purchased £10 pack but i have no minuets or texts available

I just purchased the £10 pack, I have the 12gb data showing but it says 0 mins and 0 texts available.how do I contact EE so they can fix this?

Using a portable Wi-Fi hotspot - Does EE's roaming allowance include data - Emka

Hi All, I am Emmanuel Katto form Uganda. I'm planning a trip to Europe and I'm considering purchasing a portable Wi-Fi hotspot to stay connected while I'm away. I have an EE pay-as-you-go plan with a monthly allowance of 5GB of data. My question is: ...

Pay as you go connection problems

I’m in New Zealand for up to 12 months and before I left the UK I changed my contract to pay as you go so I can keep my number. I put £10 on shortly after I arrived in NZ but now I can’t send texts or make any phone calls including to 150. Any sugges...

Where has my voicemail gone ?

Ive missed important messages because people weren't leaving voicemail but i now know its because its disappeared, ive done vm on numerous times ive restarted the phone and it just keeps saying it cant be done at this time , ive always had it im on ...

Re: What is pay as you go and flex hibernation, and how do I stop it?

I received the "you haven't made a chargeable call/text or used data for six months" hibernation/disconnection text today. I'm in New Zealand and keep this PAYG number for when we travel to the UK so family and friends can contact me easily. I've sen...

Resolved! PAYG 1 month sim start dates

I want to buy a 1 month PAYG sim to run from 22July for a month.Can I buy it now and activate it on the 22nd?