Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! How do I get Unlimited Data on Pay as You Go

I have my phone on a contract and then have a Pay as You Go for my 18 year old. He's data-hungry and the bundle I get him just doesn't suffice. I looked at the subscription packs and strangely there doesn't seem to be an Unlimited Data option. It see...

Resolved! PAYG as a 2nd SIM for call to be forwarded to

Hi,Quick question, hopefully.I have a member of staff who receives a 0345 number to his O2 mobile phone (the number is forwarded from a telephony company who provide the 0345 number).The staff member is in contract but has awful reception on O2, so m...

Resolved! Recover a number that was not used for a year

Hello!I did not use my phone number for a very long period of time. Right now the number +44 (0) ********* does not work at all. Could you please advice me if there is any possibility to recover it, so I could receive 1 single message on this number....

sim card with no monthly top up or contract

I want a sim card with no monthly top up or contract. It's for an 'emergency ' phone that will not get regular use.Does such a sim still exist?

Resolved! Please can a consultant calll me

Resolved! Number cancelled while abroad

Hi,I am currently abroad (for an extended time) and need to keep my number so have been topping up and spending credit by receiving texts for security on my phone. I recently received this: Hi, as you haven't made a chargeable call/text or used data ...

Resolved! Unable to receive messages and verification code

Dear EE customer support, I am currently unable to receive messages, verification code etc. I have previously been able to receive messages without issue, but the issue started a few days ago

Is this really how bad communication companies are now?

Not manually topped up for years.I just went and bought a voucher at 10pm, to my shock you are unable to top up by calling 150 and typing in the code, so instead I text the pin to 150 using the VO prefix, ok so its topped up.. my pack didn't take cre...

Resolved! PAY HAS YOU GO PLAN ROAMING

Hi all , massive issue just bought a sim card from Ee and charge 10 £ i need to have the sim connected just to recived calls from Uk to other country , but nobody can call me or recived any phone calls , i m curent abroad and i.m desperate to s...

Help

Hey my name is Alice *****, I really need help with top up I gone nothing till next month is there any chance you top 15 pounds up for me I be appreciate it because I got appointments with hospital and I got people to contact [mod edit: removed pe...