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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 21889 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12497 Views
  • 0 replies
  • 6 Helpful

Pay as you go

I am on pay as you go it shows my account has £10.14 in it but won’t let me use this to top up 

Ac100009 by • Visitor
  • 419 Views
  • 2 replies
  • 3 Helpful

Pay as you go abroad issue.

I received this message:“Hi, as you haven't made a chargeable call/text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three months and we'll te...

SIM ACTIVATION

Inserted new sim into mobile paid for sim pack but showing zero balance when texting AL for allowance

Resolved! Unable to top up EE mobile wifi for over a week.

I've been trying for over a week to buy top up data for EE mobile wifi. Message 'can't access that data at the moment, it's our fault not yours, we are looking into it, please try later'.  When will you have it fixedI upgraded the plan, only to find ...

Eric00 by • Investigator
  • 410 Views
  • 1 replies
  • 1 Helpful

Resolved! Valid number

How can I know if my number still valid? mention that I didn’t use it since December 2023 and I am out of uk now ? 

Can't purchase unlimited data

I am on pay as you go and can't buy unlimited data via text or via the automated phone system or via my EE either,how do I purchase this?

Dave449 by • Investigator
  • 584 Views
  • 10 replies
  • 0 Helpful

Payed for top up but it hasn’t come into my account

Hello, I am an international traveler and bought a physical sim at a shop yesterday. I went online and bought what I thought was the 15£ top up to receive my data but nothing has come into my account yet. My order number for what I bought is xko*****...

gm227 by • Explorer
  • 333 Views
  • 3 replies
  • 1 Helpful

Resolved! Number Deactivated After Inactivity

Hi everyone,I'm hoping someone might be able to shed some light on my situation. I have an EE SIM card that I purchased in the UK and used for a year while living there. I returned outside UK last September and haven't recharged the SIM since then.Fo...

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