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Hi am try to top my phone up with my voucher cause my phone been cut of and a f

Jamieleec25
Explorer
 
4 REPLIES 4
Jamieleec25
Explorer

hi I'm trying to Top  my phone up with my voucher cause my phone been off  and  a need to contact family 

@Jamieleec25 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Last mouth but a do it threw top up each month 

Leanne_T
EE Community Support Team

Hi @Jamieleec25 

Thanks for coming here. 

Do you have signal showing on your device? What happens when you try and make a call or send a text? 

Leanne.