Top-up Not added to my account

AliGanji · ‎13-03-2025

I recently tried to top-up my EE Sim through Paypal partner Xoom.

My transaction went through and the amount was subtracted from my Paypal balance, however no balance was added to my sim.
Any idea what I should do?

Michael_D · ‎13-03-2025

Hi @AliGanji

Welcome to the community.

If the payment was made through Xoom, I would recommend speaking to them first of all so they can ensure that the money has been directed correctly.

If they confirm it has, you can then speak to our customer service guides so they can look to do a payment search.

Michael

View solution in original post

Michael_D · ‎13-03-2025

Hi @AliGanji

Welcome to the community.

If the payment was made through Xoom, I would recommend speaking to them first of all so they can ensure that the money has been directed correctly.

If they confirm it has, you can then speak to our customer service guides so they can look to do a payment search.

Michael

XRaySpeX · ‎13-03-2025

@AliGanji : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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