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Has anybody EE app shows the wrong data usage?

joyl
Contributor
Contributor

‎12-03-2025 11:36 PM

Hello, just checked my ee app and believed that the data usage shows should be incorrect. I am on PAYG plan.

Background info: 

There's 9GB remaining till 13 Mar, which should be renewed by tomorrow.

However, I got charged today (12 Mar) at around 10:13PM, and the app shows I used around 300mb of data today, so there should be around 8.xxGB left, and the pack should be renewed by midnight instead.

Also, after my pack was renewed, it showed I had just 6.9GB left until 12 Apr, which every thing doesn't add up.

Please advise. Thanks!

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎13-03-2025 06:54 AM

@joyl : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP