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13-03-2025 03:06 PM
Hi, I bought a pack and I want to cancel it, it was 20£ for 50GB and I want to cancel it because I bought it by an accident. If I cancel it I'll get my money back?
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13-03-2025 03:10 PM
You could stop it auto renewing but as you've now bought it you can't cancel it. PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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13-03-2025 03:10 PM
You could stop it auto renewing but as you've now bought it you can't cancel it. PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
