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Seyadi1234
Visitor

‎10-03-2025 11:42 PM

Dear team, I have paid 15£ to top up my data , money deducted from my bank and the 150 SMS shows that I have 15 balance but I cannot use it to top up my data. It tells me something went wrong try later

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎11-03-2025 09:06 AM

Hi @Seyadi1234 

Try restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎11-03-2025 01:51 PM

@Seyadi1234 : How are you trying to use your credit to buy data?

Have you texted ADD DATA to 150 & selected a data add-on?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP