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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22039 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12544 Views
  • 0 replies
  • 6 Helpful

Switching from Sim Local to PAYG sims

Hi,I am currently using a sim that I bought from the Sim Local store at the airport a few months ago. Up until now, it all worked fine. But I have just come to realise that with this Sim Local sim, it would not allow me to switch to other subscriptio...

swan534 by • Visitor
  • 524 Views
  • 5 replies
  • 0 Helpful

Resolved! Error message when trying to purchase a new add-on

Hi, I am getting an error message when trying to purchase a new Unlimited Data add-on. First I was told I needed £50 credit to purchase an add-on which used to cost £40. When I checked the ADD DATA option, it still said UNL DATA add-on costs £40. Any...

Keziah4 by • Investigator
  • 1203 Views
  • 12 replies
  • 2 Helpful

Pay as you go

Hello,I have a £5 credit in my EE account. I want to use it to purchase a £5 pack from the website but am not finding where to choose that option. Things I have tried:1. Texting 150 with PACK05I got the reply of "Sorry I could not recognise that."2. ...

MRF1 by • Visitor
  • 586 Views
  • 2 replies
  • 0 Helpful

Resolved! Data

How much data will I get if I top up £20

How can I get my PAC code

My sim is pay as you go. I used to top up £5 via ee app. Today my sms service stopped working so I logged in, tried topping up with my £5 credit, then see you no longer do the £5 top up.Without sms service I cannot use text 150 for help, top up, or a...

No credit, cannot call or send sms

Hello,I have bought Subscription pack £10 (new sim). I have already receive message saying my number (from O2) was successfully transfered. I have restarted phone several times. But I cannot make calls it says I have not enough credit (credit shows £...

Payment issue

Hi, why do I have issues everytime when I try to process a payment when topping up or wanting to start a pack! It’s been happening way too much! Everytime it happens I have to phone EE, the bank said it’s EE issue. It’s just annoying having to phone ...

Pay as phone seem to have paid twice

I seem to have paid twice , as taken £10 of my credit balance and taken £10 out of my bank . How do I sort this please . As I requested it to come off my credit 

Kaz27365 by • Investigator
  • 303 Views
  • 3 replies
  • 1 Helpful
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