Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13005 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9199 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 36085 Views
  • 25 replies
  • 21 Helpful

Balance

Hello I did top up yesterday but can't but my pack doesn't work. It's says because no balance on my card and ee couldn't take money. But I did it by another card so I have enough money for use Ee. On my balance 5£ and I paid . For what I need pay sec...

Problem with payment confirmation

I have a problem once I put my card for payment for my monthly pack, in the confirmation of payment. They mentioned this content is blicked contact the site owner to fix the issue. What should I do please 

Mobile data

Hi there. Live in the Clydebank area and on a PAYG monthly contract. I’ve had same contract for years and have at least 60gb of days til 30th September but can’t access online. my EE sign has also gone I’ve tried turning phone off and on. But still s...

M4nderz by Visitor
  • 263 Views
  • 1 replies
  • 1 Helpful

Resolved! Withdraw credit money

How do I take out the £10 credit in my EE and transfer it to my bank account? 

F_s1 by Explorer
  • 1073 Views
  • 3 replies
  • 2 Helpful

Pay2Go Help

Hi, I recently bought the £15 pound 50GB pay to go card, the cashier gave me a pin and that I needed to go online to activate the card? I am struggling to figure out how to work this lol. When I inserted the SIM card, nothing happened either, didn’t ...

Resolved! Wont show packs

Its been 2 weeks now since I bought my sim. But I still cannot view packs on EE app and website. I had to pay 30 pounds to get the sim from the airport and I want to change to a cheaper package. Any solutions for this?

Waterman by Visitor
  • 253 Views
  • 1 replies
  • 1 Helpful

subscription pack waiting

I purchased subsection pack of roaming data, internet worked for 2 hours and stopped.I checked my account and it says "waiting". 

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igor_jef by Investigator
  • 533 Views
  • 6 replies
  • 2 Helpful

No internet

I have topped up my 4 Gee Mini Wifi and I still have no internet?

Clair69 by Visitor
  • 255 Views
  • 1 replies
  • 1 Helpful