Skip to main content
Forum FAQ's

Pay as you go

A place to give pointers and seek advice on using pay as you go.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22650 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12740 Views
  • 0 replies
  • 6 Helpful

Need to reactivate old number

My pay as you go contract ended yesterday and now I have no way of adding a new contract to the same number that I used with it. I want to renew a SIM only contract but EE only shows a number from years ago when I go to the shop so it will buy it for...

mulloy11 by • Visitor
  • 519 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone number disconnected?

Hi everyone.I got a text saying because I haven’t used my phone to make a call/text in months my number is being disconnected and to ring 150 to discuss.I moved to the US and so only use this every few months when I’m back in the UK.When I got throug...

SH1988 by • Contributor
  • 2328 Views
  • 10 replies
  • 4 Helpful

Re: How do i enter a new payment card

Hi Chris,I have just wasted 30 minutes of my life trying to add a card. There is nothing on the app. NOTHING.The only route in I found was to go through top up. Which then redirects to the website in a browser. The website is not adapted for mobile. ...

bgrell23 by • Contributor
  • 486 Views
  • 3 replies
  • 4 Helpful

Pay as you go

I am on pay as you go it shows my account has £10.14 in it but won’t let me use this to top up 

Ac100009 by • Visitor
  • 427 Views
  • 2 replies
  • 3 Helpful

Pay as you go abroad issue.

I received this message:“Hi, as you haven't made a chargeable call/text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three months and we'll te...

SIM ACTIVATION

Inserted new sim into mobile paid for sim pack but showing zero balance when texting AL for allowance

Resolved! Unable to top up EE mobile wifi for over a week.

I've been trying for over a week to buy top up data for EE mobile wifi. Message 'can't access that data at the moment, it's our fault not yours, we are looking into it, please try later'.  When will you have it fixedI upgraded the plan, only to find ...

Eric00 by • Investigator
  • 420 Views
  • 1 replies
  • 1 Helpful
Most solutions
More
Top Helpful authors
More