Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Online payment

I’m trying to top my phone up with my bank card which I have already used before and it won’t let me

Ee wifi

Can I access the ee WiFi network on my payg sim? Kev J.

Resolved! Account appears to have been closed and balance taken without notification

I have a pay as you go phone which I have had for many years. The account appears to have been closed and my balance of ~£60 taken without any notification. How do I resolve this?Thanks

The cost of the subscription pack is not credited

I got my new £10 subscription pack sim (pay as you go) on 6th August. as per the EE webchat and the instruction in the SIM cover, the cost of the subscription pack will come out of your credit as soon as you use. but Why the cost of the subscription ...

Where is my £10 top up?

I bought EE PAYG Top Up Leaflet 10 with paying £10 via online. The SIM has been delivered 31 Jul, and the deliverable notes that “Your £10 top up will be added to your account within two days.” But the balance of the SIM is still Zero. How can I get ...

Resolved! PAYG

I bought a PAYG SIM from ee shop in Tottenham Court Road and now when I topup with £20 the credit for calls runs out almost immediately. How can I get out of this ripoff process and still have the same number.

Pay as you go sim package not the same as what I payed for

I am new in EE, I bought a pay as you go sim with 20gb data sim plan package but when I used it and linked it to my EE account it is showing that my package is 8gb, 500min call, unli text. And showing in my sim i dont have credit balance and i have 0...

Refund Request and Complaint

I am writing to request a refund for a USIM plan I purchased on 22.6.2024. I bought this plan at one of your stores for data usage during my one-month stay in Europe. As instructed, I topped up my account to activate the plan. However, I did not rece...

i topped up then hit the Buy button and my money disappeared from my credit ?

Pay as you go

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