Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3304 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7864 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16836 Views
  • 0 replies
  • 6 Helpful

Resolved! Top up

No one has been able to help me to solve the issue yet even EE!!!It’s been a long time I cannot top up my balance and I have tried everything what I have been told by the community, EE and other advisors.  

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Eddie313 by • Valued Contributor
  • 3768 Views
  • 13 replies
  • 7 Helpful

add a mobile pay as you go plan

How the heck do I add a prepaid plan to my mobile phone, I have a sim already & I have topped up so there is credit there, but there is no plan? the website is not user friendly at all.

Mitch894 by • Investigator
  • 899 Views
  • 5 replies
  • 2 Helpful

Top-up not credited to my ee account

I top-up 10£ to my sim account using my debit card but not credited and the balance is still 0 and the worst is when i check my debit card accnt. they charge me two times (20£).. what can i do

Top up

I top up £15 and they charged me 2 times and i have £0 balance???how it’s work??EE Toke The money from my bank account 

EE Packs

I was in Pack15 before I switched to Pack10. I have £10 in my balance but can’t activate Pack10. Been sending Pack10 to 150 but still doesn’t give me the data. The balance still remain in my account and can’t get online 

Eddie91 by • Explorer
  • 584 Views
  • 2 replies
  • 0 Helpful

Resolved! Missing data

hello I added a £5 top up to my account to be able to use my data in Belgium and I havnt received my data 

Sarisha by • Visitor
  • 514 Views
  • 1 replies
  • 1 Helpful

Resolved! New sim advertised promotion which is not available

I bought a new EE sim today which advertised 75GB for £15 a month for 6 months but as I’ve set the new sim up the promotional offer seems to have finished at the end of January. I bought the sim for the promotional offer and now will have to pay £20 ...