Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

new online £10 top up sim not showing as topped up. Balance is £0

I have bought a new £10 top-up sim from the ee website. I have activated my account. My balance is £0

I think my line has gone on hibernation

Hello, I've been abroad for 6 months now. I think my line has gone on hibernation. I've topped up but I still can't call or text. What can I do to get back these services? Thanks

Re activate SIM card which hasn’t been topped up year

Hi can anyone help with re activating my SIM card which has been de activated after not topping up for a year

Resolved! Topup error

My 30 days of a £20 SIM card expires tomorrow and I cannot top up to have the card auto renew .the debit cards I’m using are fine and I’m currently using them with other online services but I keep getting the “something went wrong” message.there is £...

Cant call

I recieve text but cant send text or call, i topped up

Resolved! Issues setting up new EE sim

Hiya!The other day I ordered myself a new EE PAYG SIM Card. I bought the £10 subscription pack, with 20GB data, 500 minutes and unlimited texts. It arrived earlier today but I'm having trouble setting it up.Firstly, I applied for a PAC code to trans...

Flex plan

hi I am trying to top up using a flex plan but I am unable to

EE pay as you go pack

I have a £10 pay as you go pack and usally have around 10GB of data and still do. I topped up on the 9th of November but for some reason it’s saying I only have 2.8GB left? Is it possible that my phone used up the data running something in the backgr...

Help finding my credit

I bought an EE sim card for 99p then went online and bought the package of 20GB, 500 minutes and unlimited texts for £10. Received another sim in the post today so put that in my phone and downloaded the EE app. My account says I have 36GB 0 minutes ...

My number cannot call or text abroad and call centres online from EE are NON

MY NUMBER CANNOT TEXT OR CALL OR RECEIVE CALLS AT ALL - NO EVEN ABLE TO TEXT 150 - EITHER IN UK OR ABORAD. EE NOT HELPFULL AT ALL. THEY CHARGED ME TWICE FOR NO REASON AND I AM A CUSTOMER SINCE 2008 I NEED EE FOR MY NUMBER MOBILE TO CALL ME ASAP OR EM...