Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 900 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1274 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25326 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13583 Views
  • 0 replies
  • 6 Helpful

Cancel pay as you go pack

Can someone help I cancelled my pay as you go pack bytexting stop pack to 150 topped up as I'm going on holiday  with £20 so I'd have enough for my two weeks away and it took £10 for my package that I had cancelled what can I do?

Emma892 by Investigator
  • 490 Views
  • 4 replies
  • 2 Helpful

Resolved! Top up payment didn't go through but money taken

Has anyone had the top up payment screen error, and the money showing as pending in your account from the transaction that errored. There is no top up on my EE account despite money taken? As this errored do the pending payments in my banking app dis...

Unable to buy EU roaming data

This seems to have been going on for a while. When my wife or I arrive in Spain, we receive a text telling us to send ROAMEU7D to 150 to activate 7 days of "Roam like at home". This doesn't work. All we get back is a standard response listing the thi...

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Digiwake by Valued Contributor
  • 3011 Views
  • 16 replies
  • 1 Helpful

Re sim Pack

Hello. I am a new user, just 1 month. My pack was out of data, so I logged in for a top up. But somehow ending up placing an order for the sim pack worth £15. As I needed to renew my allowances so I had to do another top up of £15 which resumed my se...

Army1 by Visitor
  • 432 Views
  • 1 replies
  • 0 Helpful

Paying subscription

Why has money been taking from my account twice 15 pound this morning and then 13.50 not long ago when I only have this set up to take 13.50 

Resolved! Roaming in Zurich - Data and Fair Usage

Hi,I’m on the £30 Subscription Pack with 100 GB data. I’ll be traveling to Zurich soon and need to know:1. How much of my 100 GB data can I use in Zurich under the fair usage policy?2. Are there any extra charges for data use in Switzerland?3. What a...

Aitchism by Visitor
  • 402 Views
  • 1 replies
  • 3 Helpful

How do I speak to a Human

I've been charged twice today while trying to re-start my subscription pack. The website is a nightmare to navigate. I initially did the payment as a Top Up thinking that would resolve the issue.

Broken Website

The website has been broken for months and the issue was apparently reported months ago with further reports up till now.I am trying to upgrade from PayG to PayM, in order to get 20% off of my contract I am required to sign in; However, when I do sig...

Prg4 by Visitor
  • 550 Views
  • 2 replies
  • 1 Helpful