Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Double data promotion not being applied and more problems

My sim recently had an internal problem and I've had managers scratching their heads (my account was active but EE back end said it was not). Got that sorted and I topped up £10 and bought the £10 Pack with double data 20gb instead of 8gb as advertis...

How long does take to change over from pay as you go to contact

Visiting UK and want to use my EE sim

I bought a EE sim last year while I was in the UK on holiday - it expires on 19 July 2024 (the date that shows on the sim wrapping). I am flying back to the UK this week and ‘topped’ up my EE (my login was still valid and I was easily able to top up...

Resolved! Just topped up but my phone does not have any credit

Hi all,I want to give my number and an old phone to my dad. I had a pay as you go EE sim and looking at its account, it had £5.30 credit.I tried setting up my phone with the sim. I couldn't send any calls, as it said it had no credit. I topped up £5 ...

Error prepaid pack error

Hello! I have a problem! I cannot convert top-up into subscription pack, nor will buying a subscription pack directly by card go through. Every time I get a "Prepaid Packs Error" page. My phone will not allow me to make any calls or send any texts, i...

Has anyone else had an issue with 3d secure and paying for a PAYG sim?

Whenever I try to pay, it says authentication is required but then displays the 3D secure page as being blocked. I thought it might've been a chrome issue and tried again with safari, but the 3d secure page never popped up. The fast/aonymous payment ...

Top-Up & Activation

HelloI purchased a SIM card before flying to Spain, and the card is topped up with £25, I also requested the £15 pack, however, while in pain, I realized I am unable to activate my pack or use my card. whenever I text or call the connection cuts off....

Cant use EE voucher to topup my phone

Hello guys,i've recently purchased electronic top-up voucher from tesco.At the moment im unable to use sms service so there is no way for me to send VO+voucher code to 150.When calling 150 the only option that they are having for me is top-up via cre...

Cannot buy subscription plan with top up credit

Can’t connect - Uk to France

HiMy phone shows ‘Couldn’t activate cellular data network.’ since I’ve arrived France today. Cellular data on, Roaming on and Network selection isn’t ‘Auto’. I’ve got a message that is ‘Great news! You now have access to your pack allowances for 24 ...