If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello! My account has recently been closed due to not using the number for 6 months, I'm currently not in the UK but wish to keep the number and account open for when I return, how am I able to re open the account whilst I'm still away? Thanks:)
Hello, I have £30 on my EE account, but I’m unable to purchase the £30 package. Also, my credit card is not being saved for future payments. Could you please assist me with this issue? Could the card rejection be caused by having less than £30 in my ...
Hello, all.I've made a few attempts to have a direct contact to EE staffs but it didn't work so I am leaving my enquiries down below.I paid my 3rd time payment last Saturday, which I paid in advance (it is meant to be the 17th of every month), and EE...
Can’t pay on pay as you go / top up on the app doesn’t work. can anyone give me guidance
I have a 10 pound subscription pack currently and I have topped up 10 pounds twice now bit it adds on to my current credit but it won't top up for my subscription. I get a message saying top up through EE app or call 150 and if I try to do both, it j...
HelloMy wife and I are using EE number, top up every month. Since her data is gone I would like to transfer gift data to her. Could you please let me know if I can add her number to my account? She currently registered her number in her own account.B...
Hi Chris, I have the same issue my pack was not active before i left the UK... But my case is that I don't mind paying as i make/receive call but at the moment without roaming i can't receive call even with sub pack or credit on the phone. My only op...
Just to add the same thing happened to me in Poland a few weeks ago. I paid for an EU roaming add on and it did not work. Flying to Germany tomorrow and just assuming I won’t be able to talk to loved ones for a week because roaming does not work. I...
I'm a pay as you go sim only customer and looking at https://ee.co.uk/mobile/pay-as-you-go-sim-only it seems the black friday has already started. Unfortunately I can't see those offers in my logged in account https://ee.co.uk/plans-subscriptions/mob...
i top up £ 5 now not out going and not incomming and signal show good not not message reciving and sending also.
