Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Can’t top up!

The app won’t connect to my bank, 150 cuts me off every time I choose ‘top up this number’ I’m at a loss what to do?! Totally ridiculous and could leave someone very vulnerable!! Can’t speak anyone on Twitter; what the hell EE! Only just switched and...

Resolved! Helo

I want change my sim card with old number.

Resolved! Parental control settings

How do I turn my parental controls off?

Resolved! How to pay for packs using existing credit and not a credit card

Resolved! Bought a sim instead a voucher

HelloI mistakenly ordered a new sim instead of a voucher. Now, I do not want to use the new sim, but it has credit in it which was supposed to be in the old sim. What should I do not.

I took new Sim of £10 ,how to activate the pack

EE VOUCHER via RECHARGE.COM

Hello,I bought a voucher via recharge.com for my EE SIM CARD PAY AS U GO. where to put the voucher code?

Subscription pack not activating

Hello,I’m experiencing an issue while trying to purchase a £10 subscription pack using my account’s £10 credit balance. Despite having sufficient funds, the purchase isn’t going through. Could you please check if there are any restrictions or issue...

Buying packs/add ons

Hi I've just topped up and looking to get a pack or add on but it looks like I'd have to purchase the pack using my card and not using the credit. Is there a way to get a pack/add on using your credit balance. Thanks

Resolved! Recovering a number for a lost PAYG mobile

I have a low-use Pay-as-you-go mobile, so no contract or subscription, but the number is known to many friends and is associated with all sorts of 2FA.What can I do NOW, to ensure that I will be able to recover the number should my phone be lost or s...