Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! My number won't let me log back in to my Whatsapp?

I haven't used Whatsapp in about a year or year and a half, now I cannot log back in and the app says the problem is with the number? I need to recover important links and messages from there. I live abroad, and haven't texted or called with said num...

To @Imgoingtoloseit: Your Query

@Imgoingtoloseit : Did you set up your previous pack with a Direct Card Payment? If not, text PACK25 to 150 to buy that pack.

Re: I want to change my new ee number to put my ee old number

A new pay as you go sim i put my sim in but the number is different I want it to be my old number

Resolved! How to remove a debit card

I can't find where to change or remove a debit card that has expired. All I seem to be doing is going round in circles

Resolved! issue with getting data only on my phone

I have added 20 pounds as top up credit and I can't find a way to get it to convert to data. I only travel to the UK a few times a years so when I come I just add this amount for 30 days, but I always struggle to get the data after I add top up. Ple...

Resolved! Registering new pay-as-you-go SIM card

I've just ordered a new pay-as-you-go SIM card for a phone that was given to me by my son. I've inserted the card into the phone and it appears to work perfectly, inasmuch as the phone can receive calls. As it stands, that's all I need it to ...

When topping up my free boosts are not registering

Every time I top up my free boost is not registering & is still saying I need to top up another three times to get my free boost, I’ve topped up at least 7-8 timesI’ve received loads of free boosts as been with EE years now but it just suddenly stopp...

If I signed up with 2 subscription packs will the first be cancelled?

i have tried calling EE but only to be greeted by a answer phone and no option for a real person.i signed up for a new sim and subscription pack only for the sim to be faulty. They sent out a new top up sim and gave me the credit to purchase the subs...

Resolved! Couldn’t subscription packs

Hello, I want to know why my account have 40 pounds now,but I couldn’t use it to subscription packs.I have four months didn’t use this phone number,So the previous subscription plan is automatically cancelled.Now I want to renew my subscription in or...

How to start the DATA service ??

I have bought the SIM card (service of 100GB,60 international minutes) at the airport and popped it into my phone but the next day I receive the message saying that if I need to use the data I need to add-up... it says that my account have no data an...