Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 3281 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 7685 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 16781 Views
  • 0 replies
  • 6 Helpful

Resolved! Suspended account

I have set this phone up for my dad as emergency no. As he land line sometime goes down. It has been suspended i didn't realise as I just topped it up today for him thinking that was why I couldn't call him. How do I get it unsuspended?

Resolved! Top up

No one has been able to help me to solve the issue yet even EE!!!It’s been a long time I cannot top up my balance and I have tried everything what I have been told by the community, EE and other advisors.  

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Eddie313 by Valued Contributor
  • 3687 Views
  • 13 replies
  • 7 Helpful

add a mobile pay as you go plan

How the heck do I add a prepaid plan to my mobile phone, I have a sim already & I have topped up so there is credit there, but there is no plan? the website is not user friendly at all.

Mitch894 by Investigator
  • 878 Views
  • 5 replies
  • 2 Helpful

Top-up not credited to my ee account

I top-up 10£ to my sim account using my debit card but not credited and the balance is still 0 and the worst is when i check my debit card accnt. they charge me two times (20£).. what can i do

Top up

I top up £15 and they charged me 2 times and i have £0 balance???how it’s work??EE Toke The money from my bank account 

EE Packs

I was in Pack15 before I switched to Pack10. I have £10 in my balance but can’t activate Pack10. Been sending Pack10 to 150 but still doesn’t give me the data. The balance still remain in my account and can’t get online 

Eddie91 by Explorer
  • 578 Views
  • 2 replies
  • 0 Helpful

Resolved! Missing data

hello I added a £5 top up to my account to be able to use my data in Belgium and I havnt received my data 

Sarisha by Visitor
  • 506 Views
  • 1 replies
  • 1 Helpful