The text packs Not working

[Daniel2222]

My old pack is finished/run out/ end of month . i topped up a £10 at shop . on phone with ee . text ALL PACKS 

Pick PACK10 . this gives this and this text yes
YES
Top up £10 for this pack 
I Just did, check text balance to be sure 
yes you top up 10 mins ago 
so active my pack10 , yes , ...
have to top up £10 
😡its just looping to info and not doing it 
 

[Alex_H]

Hello @Daniel2222,

Welcome to the EE Community

Was the £10 pack the pack you had previously that just ran out? If so try texting NOW to 150 to start a new pack. Have you also tried purchasing the pack via your online account on the website or app? 

Alex

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?