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Cant set up monthly pay

LinasSt
Explorer

‎24-02-2025 08:05 AM

Hello, I tried to set up a monthly subscription plan, but i keep on being send to the previous page asking me to add card details.

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎24-02-2025 10:05 AM

Hi @LinasSt 

Welcome to the community.

Is it a pay as you go subscription plan that you're trying to set up? Could you try doing it on another device or browser please? Let me know if the same thing happens.

Chris

XRaySpeX
EE Community Star
EE Community Star

‎24-02-2025 10:47 AM

@LinasSt : On the page where it asks for your card details there is a link on R, I think, for you to pay from your credit instead.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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LinasSt
Explorer
In response to Christopher_G

‎26-02-2025 03:59 PM

I think I found the problem, EE dont accept visa nor MasterCard cards from outside of UK.

0 Helpful
Ali_A
EE Community Support Team
In response to LinasSt

‎26-02-2025 06:30 PM

@LinasSt 

Thanks for updating us with this. 

Do you have access to a UK based card that you can use? 

Ali