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SIM local pack

Tya2
Visitor

‎22-02-2025 04:54 PM

I topped-up my credit £15, and now struggling to renew my SIM local pack from the credit. What do I do? I do not want to sign up for packs that need my debit/credit card details for monthly renewals. 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎23-02-2025 09:49 AM

Morning @Tya2 

Thanks for coming to the community. 

When was the last time you topped up and purchased the pack? 

Could you text BALANCE to 150 and let me know the full reply? 

Speak soon 🙂

Leanne.

XRaySpeX
EE Community Star
EE Community Star

‎23-02-2025 10:18 AM

@Tya2 : Try texting PACK15 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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