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add a mobile pay as you go plan

Mitch894
Investigator
Investigator

‎15-02-2025 03:30 AM

How the heck do I add a prepaid plan to my mobile phone, I have a sim already & I have topped up so there is credit there, but there is no plan? the website is not user friendly at all.

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎15-02-2025 07:47 AM

Text ALL PACKS to 150 & select one.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mitch894
Investigator
Investigator
In response to XRaySpeX

‎15-02-2025 11:14 PM

Thanks, i did that, added the plan, text YES, and still not added 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mitch894

‎15-02-2025 11:42 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mitch894
Investigator
Investigator
In response to XRaySpeX

‎16-02-2025 12:18 AM

It gives me my balance credit.  Tried again to load a pack and still nothing. I will try again when i get back to uk.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mitch894

‎16-02-2025 05:59 AM

Where are you? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful