Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Using credit to buy a pack

I just joined EE, I went to buy a £10 pack from the app, went to "pay with top up" - so topped up £10.00, nowI am getting a message saying "successful, we've taken £0.00" , your balance is STILL £10.00I've text PACK10 and AL to 150It now says it will...

Пополнение

Добрый вечер! Подскажите пожалуйста, как первый раз пополнить счет онлайн?

Resolved! Problem with credit

Good evening, I used the network in Edinburgh while on vacation. I chose to recharge every month, not a package (pay as you go) just a subscription. After that a text message came to me "To use data on your phone, you need an add-on or pack. Click he...

Keep my old number

Resolved! Upgrading subscription pack from £10 to £20 with the free boosts.

I brought a sim pack but I wanted to upgrade to the bigger 50gb (125gb) with the free boost for 6 months. Is this possible? And can it be done in the app? It doesn't look like it has the boasts included when I select to change my £10 pack

Resolved! How do I contact ee for help with restore my number

hello there, My number is out of network please restore it , I need to restore it to use it login in important account , my number is still unavailable until now.For some really important reason I really need to restore this phone number. I’m aware ...

Resolved! Logging on at website

When logging on this morning I was advised that I need to have the mobile with me (I have ?2 connections left) for a security system, I think.That will be fine but in the future I will not have the mobile with me when trying to top up or place an add...

Resolved! My account has been deactivated

Hello, I have a similar issue. I haven't used my telephone number for quite some time because I was abroad. I want to keep my number and tried to top up but with no success. My account has been deactivated. Is there a way to keep my current mobile nu...

EE cancelled my husbands phone account which was linked to our mortgage!

Help dealing with customer service and retrieving a number please.My husband and I moved to Pay As You Go contracts as we are on extended working leave in NZ. Someone at EE made a massive mistake and cancelled my husbands account instead which also c...

Resolved! Top up and EE app

Hi the EE app is down and I need to choose a package to top up my pay as you go sim as I have ran out I try logging in on to the website and it still does not let me log in I’ve topped up the voucher so I got the credit I need to choose the package o...