Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1445 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1998 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26579 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14162 Views
  • 0 replies
  • 6 Helpful

How to reactivate a deactivated PAYG account

Hi,I was hoping that somebody here would be able to help me. I'm asking this on my father's behalf, who had a PAYG account with EE however he's evidently not used it in a while (due to not keeping it topped up) and the number has become deactivated. ...

Resolved! Payment Issue

I've tried to change my account details as my cars has expired. I can get as far as putting in the details of the new card, and it then takes me to additional authorisation part which is then blocked and says contact site manager. I've tried it with ...

Aled8 by Visitor
  • 511 Views
  • 1 replies
  • 3 Helpful

Resolved! New Pay as you Go sim

Good morning everyone, first time I have done this.I have 3 current number/lines on my account that are on a monthly plan but I have just ordered a new Pay as you go sim (subscription) and I wondered if I can add this to my app/website account?  If s...

SmurfyEE by Investigator
  • 1276 Views
  • 10 replies
  • 5 Helpful

Resolved! I don’t receive messages and calls

Hi all! I have a number that I haven't recharged for a long time, I received a message that I will lose the number in the next three months. Because I don't want to lose it, I did a top up, but I can't call or send messages to 150, but I don't receiv...

Ebay EE sim card

Hi EveryoneI bought an EE sim card from Ebay for use in a wifi router / dongle in our caravan.  It was pre-registered by the seller so when I plugged it into the router, it started working straight away.  I set up an EE account so that I could see ho...

PAY AS YOU GO

i PAY FOR A £10 PACK WHICH IS SUPPOSED TO BE UNLIMITED TEXTS AND 500 MINUTES.I ONLY SEND A FEW TEXTS  AND DO NOT MAKE PHONE CALLS FROM  MY PHONE.WHY AFTER 7 DAYS IF I AM SUPPOSED TO BE ABLE TO SEND UNLIMITED TEXTS AND 500 MINUTES AM i TOLD THAT THERE...

anbuma by Investigator
  • 545 Views
  • 3 replies
  • 0 Helpful

PAYG cancellation during cooling off period

Hi guys, I have just called EE to cancel my PAYG within the 14-day cooling period. Guess what - the number is deactivated immediately during the call and it just got cut lol I wonder if I need to call again to arrange refund of the rest of the servic...

nquk by Explorer
  • 593 Views
  • 3 replies
  • 0 Helpful