Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as you go help from abroad

Hi. Looking for some help please, I previously had a contract with EE in the UK. I have now moved to Australia temporarily, so would like to keep my UK number. When I was back home they advised I change my account to PAYG. Which I did, then I got tol...

Stopped Receiving SMS in Cambodia

For years my pay as you go EE SIM has had no problem receiving SMS in Cambodia. Today, this is no longer so and I cannot receive any SMS at all. Anyone have any idea how to fix this?Thanks.Mac.

Refunds

Refunds should be done with out having to call and get messed around on the fone so will u do this now and put my £10 in my bank account

Resolved! Cannot use credit to buy extra data

I have £17 credit . How do I use it to buy extra data. The web site about add-ons appears to be permanently down

I didn't ask to renew my pack

My pack is renewed while I didn't ask to renew it. Please refund the deducted money.

Resolved! Credit to pay for a pack

Hi All. Three driving me up the wall with poor signal. So trying an EE PAYG sim card. I added £10 to my account in the hope I would get the advertised 8GB data, 500 minutes and unlimited texts. However I cannot buy this advertised pack, it is on my a...

No top up after payment made

I rang to top up yesterday so I could contact my kids while I was out and it never worked but they took the cash from my account and it was an agent not an automated line, Ringing 150 just got me told sorry our missing card payments is closed on a we...

Topup voucher abroad

Hello, please i have a topup voucher pin and i couldn't topup my balance because i'm currently abroad i contacted Facebook support page and they didn't care to reply to my messagesI couldn't send message to 150 because i'm abroad, how to put the vouc...

Re: Can't activate new EE sim from abroad. Help.

How to top up ee sim card ?

Resolved! Activating/topping up new PAYG sim card

I bought a Samsung A05s phone and the £10 pay as you go package/sim off the EE website last week and yesterday put in the new sim card and set up the phone. If I try to make a phone call I get told I don't have enough credit and need to top up.If I l...