Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Get the top up back

Since I top up my credit by mistake, can I get my top up back?

Resolved! not used my line over 4 months need help re activating it

hi how do i reactivate my line as i have not used it foe over 4 months and now says no service ?

Resolved! VIPTALK01

I've been using VIPTALK01 (previously TALK01) for years as I am an intermittent user, and spend 95% of my time connected to either home or work WiFi. Is it possible to still subscribe to this pack with a new SIM card? I am hoping to get my dad (late...

Resolved! Unable to purchase subscription pack as advertised

Hi,I have bought myself a PAYG sim from supermarket. I can see there are very handy subscription packs on offer. When I try to purchase them in my online account they only show the standard data they come with and don't say if there is extra data bei...

Resolved! Can’t top up!

The app won’t connect to my bank, 150 cuts me off every time I choose ‘top up this number’ I’m at a loss what to do?! Totally ridiculous and could leave someone very vulnerable!! Can’t speak anyone on Twitter; what the hell EE! Only just switched and...

Resolved! Helo

I want change my sim card with old number.

Resolved! Parental control settings

How do I turn my parental controls off?

Resolved! How to pay for packs using existing credit and not a credit card

Resolved! Bought a sim instead a voucher

HelloI mistakenly ordered a new sim instead of a voucher. Now, I do not want to use the new sim, but it has credit in it which was supposed to be in the old sim. What should I do not.