Pay as you go

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as you go abroad issue.

I received this message:“Hi, as you haven't made a chargeable call/text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three months and we'll te...

I have £20 credit but can’t buy any add on and 150 are saying I have no credit

I topped up £20, the money came out of my account and on the app it says I have credit of £20 - I also received an email from EE saying thanks for topping up. When I try to buy a pack it says prepaid error, and I don’t have enough balance to call 150...

SIM ACTIVATION

Inserted new sim into mobile paid for sim pack but showing zero balance when texting AL for allowance

Unable to Receive Text Messages when abroad in Hong Kong

My account has GBP5 credit but I am unable to receive text messages when I am abroad in Hong Kong. What do I need to do to get this service?

Resolved! Unable to top up EE mobile wifi for over a week.

I've been trying for over a week to buy top up data for EE mobile wifi. Message 'can't access that data at the moment, it's our fault not yours, we are looking into it, please try later'. When will you have it fixedI upgraded the plan, only to find ...

Resolved! Valid number

How can I know if my number still valid? mention that I didn’t use it since December 2023 and I am out of uk now ?

Can't purchase unlimited data

I am on pay as you go and can't buy unlimited data via text or via the automated phone system or via my EE either,how do I purchase this?

Payed for top up but it hasn’t come into my account

Hello, I am an international traveler and bought a physical sim at a shop yesterday. I went online and bought what I thought was the 15£ top up to receive my data but nothing has come into my account yet. My order number for what I bought is xko*****...

Resolved! Number Deactivated After Inactivity

Hi everyone,I'm hoping someone might be able to shed some light on my situation. I have an EE SIM card that I purchased in the UK and used for a year while living there. I returned outside UK last September and haven't recharged the SIM since then.Fo...

Issue with Add on

I have £15 credit , and my pack add on fails everytime , also I cannot text 150 , every text bounce back …any. Idea how I can fix the issue ??