Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 286 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 439 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23290 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12971 Views
  • 0 replies
  • 6 Helpful

Resolved! Unable to call 150 or purchase pack

I have credit but I cannot w call the free 150 EE number or purchase a pack. It has been 4 days and I have not heard back from EE FB messenger and they couldn’t fix it in store. Suggestions would be amazing . 

Why would you hang me up in the middle of a call?

Ran out of credit in the middle of a call... instead of letting me finish the conversation, they (EE) just hung me up in the middle of the call! Firstly, how rude does that seem to the other person? Secondly, couldn't you just let us finish our call ...

1.BAD SERVICE , 2.FALSE ADVERTISING , 3. SCAM PRACTICES

1. BAD SERVICE. Network Coverage in my adress working, cant say good working, but usable working only from Midnight till around 6AM. Rest time network connecting and dowload some data every 45-60 second. 1min need to wait for loading just simply www....

zurging by Explorer
  • 523 Views
  • 3 replies
  • 4 Helpful

Resolved! Top up card

Hi my top card expires in December 2024.i am a full time career and unable to nip to a ee store and was wondering if there is another way I can get a replacement with the things I get on this one.i have bin a loyal customer since I was 16 and just ne...

Matt380 by Visitor
  • 824 Views
  • 2 replies
  • 3 Helpful

Top up PAYG phone - stuck at "Go to Menu > Top Up"

I'm trying to top up my PAYG phone. According to the website, the steps are:Log in to My EE.Go to Menu > Top upI've done the first step "Log in to My EE", but I'm stuck at the second step "Go to Menu > Top Up". The first step "Log in to My EE" takes ...