Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data decrease after reset

My EE data package just reset 15 minutes ago and I had nearly 70GB of data left. However when it reset, - I have the £15 subscription package by the way - instead of adding on 25GB it decreased to 51GB. Why did this happen? Am I being robbed? I’d lik...

Changing packs

I have always brought the £10 pack, but am thinking about changing and getting the £30 pack for more data. My question is will all the boosts I have earned over the years stay with me? Thanks

How best to keep UK phone number?

I'm moving to Canada mid January 2025 and would like to keep my UK phone number whilst I'm there (I plan on getting a Canadian phone number and contract upon my arrival) . I'm currently on a pay monthly contract and wish to move to a PAYG contract. H...

Sim card top up says no credit to make calls??

I got a £15 sim card top up thing, it will let me text but if I try to make calls it says I don't have enough credit. I'm just trying to make local calls, same type of calls I've never had a problem calling before when I've had unlimited minutes befo...

Get disconnected number back

I am extremely angry as I just got back to the UK from being overseas and my number has been disconnected. I've tried to use it regularly and never had this problem before, I was home last year for 3 months so consistently using it throughout that ti...

Unlimited data still using my normal data

4 days ago I had 7.8gb of data left for my monthly pack, and then paid £5 for 5 days unlimited, however yesterday I got a message saying that I had used up all my data from my monthly pack, even though I had an unlimited data pack active it still use...

I.D Needed...?

Hello everyone:)I got a SIM out of a shop today as I thought of going back to EE. I moved over to giffgaff and I have been with them for quite a while but I'm a bit unhappy with it, so I decided to move back to EE. I think when I originally left, my ...

Resolved! Monthly pay as you go pack

I want to get a subscription pack/plan for £5 per month. I had this until recently but I forgot to update my debit card when the pack was due to be renewed and I think the plan was deactivated. I can only see packs/plans for £10 and upwards. There is...

Send SMS from abroad on pay as you go

Hi EE Community, I’m currently abroad (for about a month). Before leaving the UK, I requested to change my SIM-only plan to Pay As You Go, and the change was processed while I was abroad. However, I’m now unable to send a text to EE 150—it says “Not ...

Resolved! parental controls

Can anyone help me how do i turn off parental controls, i look on other people asking and its just repeating the same stuff that doesnt work. I tried with my card wouldnt work I pay from my card I shouldnt have to verify if Im paying from my card **b...