bill
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
Forum Posts
We've upgraded our Data Boosts
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Our new Data Add - ons
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
What is pay as you go and flex hibernation, and how do I stop it?
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
What’s EE Data Rollover and how do I get it?
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Top up
I need to top up but i have just credit card
Resolved! Change of payment bank card
Good evening to youI'm trying to change the payment bank card with a new one in the account here and I can't as it doesn't validate the new one and the old card remains, which I canceledWhat should I do?
How to search my Bill details?
I would like to know why I topped up £15 before and my balance is only £13.50 behind me, how can I check my spending history? Why was I deducted £1.50?
unlimited data add-on PAYG
Try "add data" on sms, its says £40 for unlimited, reply UNL DATA. When I send "UNL DATA" I get "sorry this add-on isn't available, send "add data" to see adding available".And round we go again, so it tells me I can have a £40 unlimited data add-on....
Bought a sim topped up and ee automatically too £10
Hi,I bought a new sim to use for gaming so I don't have to use my bank card and when I topped up it automatically took £10 from my balance without my permission.Is there any way to get this refunded?
Abroad and sim disconnected - How to activate
I live abroad, but keep my uk sim for my trips back home & for whatsapp, security etc. I topped up my phone, but didn’t make a call & my service seems to have been cut because I didn’t make a paid call. How can I get it reactivated as I’m in pretty ...
Resolved! Deactivated pay as you go sim
Pay as you go sim was deactivated. I was advised to make a top up to reactivate the sim. I've made a top up but Im still unable to make calls, send text or use data.
Call cut off
Did the same thing to me, used up all my call spend cap and didn’t help one bit, the guy was clueless on the phone and I now have no way of contacting them to sort my original issue out along with this additional issue of bad customer service.
Data activate
Hello. I paid pack£15 this morning. But my data didn’t activate. I sent msg and called 150 but it didn’t solve my problem. What should i do?
