Top up £5 get another £5 added offer from EE.

MyNameIsChris7 · ‎02-02-2025

Hello,

I got a text message saying that if I top up £5 on my EE account, I'll get another £5, which should then total up to £10.00 surely. However, I've got nothing and I'm left with £6.10 on my EE account. No extra credit has been added, what do I do about this? It feels like I've just topped up for no reason & that I can't even use the credit on my EE account.

Someone explain/or help? I really want this offer and surely I should have received it!

Thanks.

Thanks for reading! If my reply helped you, why not hit the thumbs up button? That way, it'll help customers with issues related to yours find a recommended solution.

------
My name is Chris. I'm from the UK & I've been an EE customer since 2013/14.
I try my best to help you out - but I don't work with EE.. (one day maybe). I'm here to lend a helping hand to those who may need it.
---
If you require assistance or to manage your account with EE...
Call 150 from an EE phone - it's free and you will not be charged.
Call 07973 100450 from any other phone
Call 0800 079 8586 from any other phone/and or Skype.
--
An easier way of managing your account is using My EE.
It's available to download on Android & iOS and you can use it online too.
https://ee.co.uk/myee

MyNameIsChris7 · ‎02-02-2025

UPDATE

I called 150 for assistance with this free offer & they assisted me due to me not receiving it. Amazing support & I'm very grateful that EE is amazing at support their support. 🙂

Thank you!

Thanks for reading! If my reply helped you, why not hit the thumbs up button? That way, it'll help customers with issues related to yours find a recommended solution.

------
My name is Chris. I'm from the UK & I've been an EE customer since 2013/14.
I try my best to help you out - but I don't work with EE.. (one day maybe). I'm here to lend a helping hand to those who may need it.
---
If you require assistance or to manage your account with EE...
Call 150 from an EE phone - it's free and you will not be charged.
Call 07973 100450 from any other phone
Call 0800 079 8586 from any other phone/and or Skype.
--
An easier way of managing your account is using My EE.
It's available to download on Android & iOS and you can use it online too.
https://ee.co.uk/myee

View solution in original post

Schockwave · ‎02-02-2025

@MyNameIsChris7 , where did the text message come from? Can you post it here, so that we can take a look to see if it is genuine or not?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎02-02-2025

Hi @MyNameIsChris7

Try restarting your device.

What does it say if you text BA to 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

MyNameIsChris7 · ‎02-02-2025

Hi there,

Thanks for both of your responses. This is the text message that I received from EE.

And when I text BALANCE to 150, it says that I've got £6.10 (including the £1.10 I had previously & the £5.00 I topped up).

I'm seriously confused because now it feels like I topped up my EE account for no reason & I don't think I can get it refunded back to me either. Even when I go to My EE, I have an addon "INCENTIVE for £5 Free Credit reward" and I haven't got it.

Thanks.

Thanks for reading! If my reply helped you, why not hit the thumbs up button? That way, it'll help customers with issues related to yours find a recommended solution.

------
My name is Chris. I'm from the UK & I've been an EE customer since 2013/14.
I try my best to help you out - but I don't work with EE.. (one day maybe). I'm here to lend a helping hand to those who may need it.
---
If you require assistance or to manage your account with EE...
Call 150 from an EE phone - it's free and you will not be charged.
Call 07973 100450 from any other phone
Call 0800 079 8586 from any other phone/and or Skype.
--
An easier way of managing your account is using My EE.
It's available to download on Android & iOS and you can use it online too.
https://ee.co.uk/myee

MyNameIsChris7 · ‎02-02-2025

UPDATE

I called 150 for assistance with this free offer & they assisted me due to me not receiving it. Amazing support & I'm very grateful that EE is amazing at support their support. 🙂

Thank you!

Thanks for reading! If my reply helped you, why not hit the thumbs up button? That way, it'll help customers with issues related to yours find a recommended solution.

------
My name is Chris. I'm from the UK & I've been an EE customer since 2013/14.
I try my best to help you out - but I don't work with EE.. (one day maybe). I'm here to lend a helping hand to those who may need it.
---
If you require assistance or to manage your account with EE...
Call 150 from an EE phone - it's free and you will not be charged.
Call 07973 100450 from any other phone
Call 0800 079 8586 from any other phone/and or Skype.
--
An easier way of managing your account is using My EE.
It's available to download on Android & iOS and you can use it online too.
https://ee.co.uk/myee