Why do EE not offer existing customer good deals when upgrading ?

[Ricman01]

I have 3 lines (Sim only) all in contract, I want to upgrade one of them which they say is fine but the they have offered it £17 more than on the website FULL WORKS sim only (£48 but to joe bloggs it is £31.) why do they do this ? it winds me up so much.  The plan that I want to upgrade is currently £17 a month

[Chris_B]

@Ricman01  It’s called enticing new customers.   Login to your account to see what’s available for you or call customer support to see if they can offer you something else.  

[Ricman01]

Yes thought that, but £48 to me and £31 to to new customers !! its a joke. They will offer me £31 if I take a 4th line out but seeing as one of the inclusive options i was after is £18.99 a month, I can go direct to the inclusive company and pay the £18.99 (£1.99 more) but in no contract.  

I will ring them tomorrow.

[Matt_124]

Is the line out of contract and what is the non-discounted price of the line in question? Upgrades have to be equal or higher than the non-discounted price on an in-contract line.

It shows at £31 for me on an out-of-contract line, so there must be something blocking you from accessing it at that price.