Not receiving sms

[snapplepeach]

I have just put an old EE sim into my mobile, the sim hasn't been used for a while. I added £5 credit, main thing I need is  for receiving sms. I received all the automated sms from EE, but I used my other mobile / number to text the EE number and not receiving it, also tried registering for a website and put in the number, should receive a sms code for logging in but not receiving either. Wondering whether anyone know how to sort this out.

[bristolian · Accepted solution]

How long exactly is "a while" that you've not used your PAYG line for?

PAYG is subject to the hibernation policy which requires chargeable usage at least once every 179days to avoid suspension, with a further 3months grace before outright disconnection.

Read more on https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-... 

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.