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Do I still have £10 credit for texts and calls after the 30day data runs out?

p3ncp3r5
Investigator
Investigator

I have searched and searched for an answer to this very simple question. There is nowhere I can find in any of the various pdfs, queries etc after 1 hour of searching. I just want to know if I still have credit for sending texts or making calls after the 30 day data offer expires - that is all I'm asking...

1 SOLUTION

Accepted Solutions

@Nobby6719 : All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. 

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

25 REPLIES 25
XRaySpeX
EE Community Star
EE Community Star

If you bought a £10 pack with it then it's spent.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
p3ncp3r5
Investigator
Investigator

So I don't have any credit at all for anything at all after 30 days from the £10 top-up.

Since I do not use my mobile for any internet usage except from my landline wifi then it would be a total waste of money for me is that correct? Thank you for your rapid reply.

p3ncp3r5
Investigator
Investigator

It would be SO MUCH MORE HONEST if EE made this clear.

XRaySpeX
EE Community Star
EE Community Star

Then why buy a £10 pack if you didn't intend to use it? You knew it only lasted 30 days. You could've stopped it before it was auto bought.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
p3ncp3r5
Investigator
Investigator

Nowhere at all does it say anywhere at all that I have nothing at all after 30 days - which is precisely why I asked the question: "I just want to know if I still have credit for sending texts or making calls after the 30 day data offer expires - that is all I'm asking"

I think that is dishonest. I was trying to find out what happened if I top up my payg phone with £10 and it was IMPOSSIBLE to get an answer without your help. Please DO NOT ASSUME THAT I WAS A CRETIN and bought a top up without researching. The simple truth is it WAS IMPOSSIBLE to get an answer. Thank you for your understanding nd empathy.

XRaySpeX
EE Community Star
EE Community Star

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
p3ncp3r5
Investigator
Investigator

Many thanks for your patience. When I go to top up my account it does not say anywhere at all that there will be an AUTOMATIC enrollment into a service I SPECIFCALLY DO NOT REQUIRE and THAT MY CREDIT WILL TOTALLY EXPIRE in 30 days unless I TEXT STOP PACK TO 150 PRIOR TO TOPPING UP MY ACCOUNT. This, in my humble opinion, is utterly despicable and downright dishonest.

p3ncp3r5
Investigator
Investigator

My solution is to ensure that my credit NEVER reaches £10 - that is the only way I'll be using this phone in future. Bad EE.

XRaySpeX
EE Community Star
EE Community Star

That'll work! Simpler & less error prone to text STOP PACK to 150 & you'll be in control.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP