Do I still have £10 credit for texts and calls after the 30day data runs out?

[p3ncp3r5]

I have searched and searched for an answer to this very simple question. There is nowhere I can find in any of the various pdfs, queries etc after 1 hour of searching. I just want to know if I still have credit for sending texts or making calls after the 30 day data offer expires - that is all I'm asking...

[XRaySpeX]

When you bought the SIM it would've said it comes with a 30-day pack of such-&-such value.

[p3ncp3r5]

Not when I bought £10 credit 14 years ago, and I have always topped up by £10 a few times a year without being forced into buying a pack I do not want. For EE to change their terms without clearly informing me is appalling - reckon I'll use the Tesco sim instead, they are MUCH LESS DISHONEST. I trust EE know exactly where they can put their dishonest terms. And yet another customer is lost due to EE malpractice.

[Chris_B]

@p3ncp3r5  14 years ago EE wasn’t around and you PAYG credit paid for calls/text and data usage.  When you become an EE customer you changed to using packs if you purchased one with the credit this gives you calls/texts and a set data allowance for the price of that pack.  

have a look at THIS 

If you don’t want to use packs but still have data you need purchase a data add on that will last 30 days and any credit on your account will be for calls and texts only.  

[Nobby6719]

Well said, that comment from XraySpeX was very patronising. It doesn't mention that your credit will disappear after 30 days if you haven't actually used it. That is robbery!  I have had the same problem, I bought an EE sim in a supermarket and topped it up from a £10 voucher with no intention of using it other than for a text or two and maybe a call if needed. It was for emergencies only.  I'm sure EE used to provide payg sims that you could keep for 6 months, all you had to do to keep it live was actually use it at least once in the 6 month period, Apparently it is no longer the case.

[XRaySpeX · Accepted solution]

@Nobby6719 : All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. 

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

[p3ncp3r5]

Usage only shows last 30 days - but should show last 60 days as per the usage headline in my account. Somehow I've lost £10 credit but have no way of seeing where. VERY SUSPICIOUS. Because I SPECIFICALLY asked for NO DATA when I topped up IN PERSON, BY CASH, IN STORE, and was assured that that was the case. I seem to have been charged for data that I specifically stated I didn't want. THIS IS FRAUDULENT AND MALPRACTICE IF SO.

REPLY OR BE SUMMONED FOR MALPRACTICE.

[p3ncp3r5]

Surely you meant to say VERY UNHELPFUL. The site SPECIFICALLY SAYS view usage over last 60 DAYS, but only shows last 30 DAYS. In my case this hides the fact that £10 was deducted for data I SPECIFICALLY DID NOT REQUEST.

Usage only shows last 30 days - but should show last 60 days as per the usage headline in my account. Somehow I've lost £10 credit but have no way of seeing where. VERY SUSPICIOUS. Because I SPECIFICALLY asked for NO DATA when I topped up IN PERSON, BY CASH, IN STORE, and was assured that that was the case. I seem to have been charged for data that I specifically stated I didn't want. THIS IS FRAUDULENT AND MALPRACTICE IF SO.

REPLY OR BE SUMMONED FOR MALPRACTICE.

[p3ncp3r5]

Except That DOESN'T WORK - YOU ARE LYING. I TRIED IT AND IT SAID UNABLE TO DO SO BECAUSE I HAD NO PLAN.

So I topped up, in cash, in store and SPECIFICALLY ASKED FOR NO DATA, was told that was fine and wouldn't happen.

GUESS WHAT - I WAS CHARGED FOR A DATA PLAN I DIDN'T WANT.

THIS IS MOST DEFINATELY FRAUDULENT AND WILL BE PURSUED VEHEMENTLY. IN THE COURTS IF NEED BE.

Quote from another reply I made regarding trying to track down where my credit has gone:

>>Surely you meant to say VERY UNHELPFUL. The site SPECIFICALLY SAYS view usage over last 60 DAYS, but only shows last 30 DAYS. In my case this hides the fact that £10 was deducted for data I SPECIFICALLY DID NOT REQUEST.

Usage only shows last 30 days - but should show last 60 days as per the usage headline in my account. Somehow I've lost £10 credit but have no way of seeing where. VERY SUSPICIOUS. Because I SPECIFICALLY asked for NO DATA when I topped up IN PERSON, BY CASH, IN STORE, and was assured that that was the case. I seem to have been charged for data that I specifically stated I didn't want. THIS IS FRAUDULENT AND MALPRACTICE IF SO.

REPLY OR BE SUMMONED FOR MALPRACTICE.<<

[Chris_B]

@p3ncp3r5  £10 credit on your account can not be used against data usage unless you purchase a pack or data add on with that credit.   Credit on your account can only be used directly against call or texts.    If you have a pack and top up that pack is automatically renewed unless you text STOP PACK to 150 before the renewal date of that pack,  packs are renewed every 30 days automatically if you have credit on your account.  

[p3ncp3r5]

Then tell me WHY £10 was deducted that I didn't use? Answer me that please.