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Seyadi1234
Visitor

‎10-03-2025 11:42 PM

Dear team, I have paid 15£ to top up my data , money deducted from my bank and the 150 SMS shows that I have 15 balance but I cannot use it to top up my data. It tells me something went wrong try later

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎11-03-2025 09:06 AM

Hi @Seyadi1234 

Try restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎11-03-2025 01:51 PM

@Seyadi1234 : How are you trying to use your credit to buy data?

Have you texted ADD DATA to 150 & selected a data add-on?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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