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ontopup is a scam company

Woodz6
Investigator
Investigator
EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you not doing anything to help your customers?   This has been a long term problem , how much do they pay your company ?
8 REPLIES 8
Woodz6
Investigator
Investigator

Did they take money from your account. it seems a regular thing but EE do nothing to help 

 

Woodz6
Investigator
Investigator

They have done this to many people and get away with it, EE knowe they do this an still work with then an not help their customers

Woodz6
Investigator
Investigator

EE don't care they get money from this 

at3388
Contributor
Contributor

Vodafone customers also reporting excessive fees added onto any top up amount paid for on-line via ontopup associated company 

Chris_B
EE Community Star
EE Community Star

@Woodz6  Why are you using a 3rd party to top up with.  You can do this directly with EE through the EE app. 

Please read THIS on the different ways you can top up directly with EE. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

@Woodz6 , you have a short time to edit your post, rather than writing you ones with one liners.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

I agree you can , i was new on EE and searched EE top up on google an that page was top of the list. If i had known or if they had stated on the page topping up from this page you open a contract with them where they can just take money from your bank without receiving any top ups im sure i would not of used that top up page thinking it will be a once off top up. You should be asking how are they getting away with it but ok 

XRaySpeX
EE Community Star
EE Community Star

Being top of a Google list is always dubious. They pay Google to be there. Always look down the list for a link to the firm's own domain that you are after.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP