Good afternoon @FrustratedEE1, thanks for reaching out to us here on the Community.
Different packs offer different features, but the last thing we would want is for you to feel that you've not got your money's worth from this.
When you purchase a fixed pack with your credit, this will give you allowances for a 30 day period, and if you have enough credit it should automatically renew once this comes to an end.
If you don't have enough credit though, any calls you make at the end of this will be taken out of the remaining credit on the account, and the same would happen if you make calls to a number outside of your pack allowance.
We don't have access to your account here to say what exactly has happened, but if you can get in touch with our team they'll absolutely be able to check over this for you.
It's a fixed charge of 25p to speak with customer services, regardless of call length, so provided you have enough remaining you should be able to call us on 150 from your EE mobile, then follow the automated options to speak with our team.
Peter
