If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...
I want to stop my subscription now
I am in sweden and Ive topped up twice now! I still cant send a message. For example trying to send to 150 "HELP" but it saying its not delivering. What is the issue? I need to send some messages to keep my number! thanksAnn
I missed a payment on my PAYG subscription last month so manually topped up £10. The credit is showing but I still can’t make outgoing calls or use data and can’t see anything helpful on the app or website. Please help! Really don’t have tenners to w...
Hello, I got the same message on Monday, January 29, 2024:"Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose your number as per our terms and conditions".How...
I changed to pay as you go in December as my contract had ended. I'm unable to update my app to top up by that as it says I need to provide ID at a shop to access the app. I've been into EE and was told I couldn't have the app as I'm pay as you go an...
I purchased a £15 EE pay as you go sim card in the local EE shop. Have registered number, email etc. However I am showing £15 credit and your pack as the £15 data pack. Further down the screen it shows data allowance remaining out of 50Mb, minutes le...
Good evening all,I hope my message finds you well.Up until about December I used to be assigned an IPv6 on my 4G PAYG subscription. That is no longer the case, is this going to be fixed, or is it perhaps a setting on my phone that needs updated (Pixe...
Hello, my free boost data is ~3GB accumulated over the last few years. Wondering why it now appears as pending and can not be used as before. My subscription pack data finished but I cannot use the data from free boost anymore. KR
