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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 833 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1182 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25111 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13508 Views
  • 0 replies
  • 6 Helpful

Adding another mobile to account

I can buy top-ups for my old Doro b ut cannot add it as 'another device' to my account. It tries to do some linking (whatever that is) and says there is a problem. Anyone know what it's all about?

happyhacker by • Established Contributor
  • 507 Views
  • 7 replies
  • 5 Helpful

Re urgent

Hi I placed an order online i need to cancel the insurance and data plan just want the phone contract 

Resolved! Payer authentication not working

The image below 'Additional payer authentication required to complete your payment.' doesn't show. It says 'This content is blocked. Contact the site owner to fix the issue.'   

Jinny12 by • Investigator
  • 3538 Views
  • 21 replies
  • 5 Helpful

SIM local pack

I topped-up my credit £15, and now struggling to renew my SIM local pack from the credit. What do I do? I do not want to sign up for packs that need my debit/credit card details for monthly renewals. 

Tya2 by • Visitor
  • 304 Views
  • 2 replies
  • 2 Helpful

20£ bundle does not activate

Hi,I have 20£ on bu credit. With it im trying to get a 20£ plan with 50gb of internet. After i complete purchase it does not deduct credit and neither activating a plan. But it sends me message that its succsesfull. Any ideas?

How to subscribe for unlimited data,

I am currently new to EE and I’m using a £10 pack pay as you go sim. Please I need to know how I can subscribe for monthly unlimited data, calls and texts on my Sim. I use data a lot so an unlimited plan is what I need 

Keziah20 by • Explorer
  • 478 Views
  • 2 replies
  • 0 Helpful
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