Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Keeps saying error when trying to top up or buy subscription pack

Every time I try to top up my daughter's phone it will not let me process a payment I have tried on the app and on the browser and still the same

Add on purchase failing

I have topped up my pay as you go SIM with £20. I am trying to purchase a data add on with my top up balance, but I get an error when I confirm the payment and then a text message from 150 saying "IMPORTANT: you need £20.00 credit to buy this add-on....

Resolved! Topping up

I have a £30 subscription pack. I have used up my data for the month, and it won't renew til the middle of next month. So I topped up with £30. Two hours later, it still says I have £30 in my account, but no data available.

Unable to purchase £10 pack

"Sorry, something went wrong and we can't complete your request right now. Please try again later."I've tried using 3 different payment cards and get the above message. I've been trying since 9am - it's now 17:34.

i have a acount,but the pack15 cannot be registered

Help

Resolved! How can I change plan 30 to plan 20 on my EE card?

Ibhave just bought a sim card that says £15, can i just topnot up with £10 and u

Hi

20gb pack from Tesco but only 8gb applied?

Just got a 20gb data pack from Tesco and topped up the £10 as per instructions but it has only applied 8gbAnyone else run into this issue?

Resolved! Refund

Hi, I'm texting about a £10 data pack on my account. I don't remember purchasing this pack, and I've barely used any of the data. I canceled the pack for next month, but I was hoping to get a refund for this month since I didn't intend to buy it. Can...

Unable to activate plan

I topped up £10 and still can’t activate a plan. I’ve tried every text code, called 150, sent STOP PACK, and even followed all your site instructions — and I still have no data. It’s been over 24 hours. This is unacceptable. Someone from EE needs t...