Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

He has a problem paying the C-card bill.

Resolved! Need a refund on £15 credit that I topped into my account

I realised that my £15 top up was useless since I did a recurring card payment for £13.50. Meaning my £15 credit is just laying there. Is it possible for me to get a refund?

Resolved! Getting a cancelled number reactivated

Hi,EE have cancelled my number that I have had for over 25 years even though it still had a fair amount of credit on it and I am so upset. I know it’s only a number but it’s an important one that my elderly parents are familiar with.it’s happened to ...

Resolved! IS THERE ANY CHAGES?

Can anyone tell me why the talk time is calculated multiple times the actual usage? For example, why is it calculated as 100 minutes for about 20 minutes of talk time? This has been happening repeatedly and we are forced to pay more money by purchasi...

Topping up

Topped up £20 on phone not showing on account?

New Pay as You Go Sim not receiving texts

Hi, Received a new sim card yesterday and placed it into my phone. I got texts from EE saying everything is set up and instructions on how to top up too. For some reason, I can’t receive any texts from anyone, it keeps failing to send on their side. ...

SIM card

Hi,I bought simcard today and just try to top up (15£) but the site said “not mastercard” . after that i get 2 messages about billing (each 15£) from my bank so i checked how many balance i have however it says 0. i wanna refund one of 15£ and use my...

Strange TALK TIME

I bought £10 sim card with 500 min talking time. But, it finished suddenly and now it is 0 min!!! I have not use it eben for 3 hours in total!!! I received a message that I can add money to increase the taking time. I selected £5 option. Now, I found...

Hey please help. Uk

I’m on pay as you go, usually everything is fine. Today I topped up 10£, followed the steps and added a pack10. it says I’ve used it all up and it hasn’t worked since I topped up. I don’t understand.

Purchase of plan with credit

I have credit in my account, but when I try to purchase a plan, it only gives me the option to pay by credit card.How can I pay using my credit balance?